Virtual Planner (remote)

Virtual Event & Occasion Planner

About the Company

Shoreside.Partners is a travel-focused organization dedicated to helping clients create memorable travel experiences through exceptional customer service and personalized planning. The company provides flexible remote career opportunities, comprehensive training, and a supportive environment where team members can grow while assisting customers with vacations, cruises, resorts, flights, and special travel experiences.

About the Role

The Virtual Event & Occasion Planner assists clients in planning vacations, cruises, and special travel experiences while providing exceptional customer support throughout the booking process. This fully remote, entry-level role is ideal for individuals who enjoy interacting with people, researching destinations, and helping customers create unforgettable travel memories.

Location: Atlanta, Georgia, United States (Remote)

Responsibilities

Customer Service & Client Support

• Provide friendly and professional customer support through phone, email, and messaging platforms.
• Respond to customer inquiries promptly and accurately.
• Build positive relationships with clients throughout the travel planning process.
• Deliver exceptional customer service during every interaction.
• Maintain clear and consistent communication from inquiry through booking confirmation.
• Ensure a seamless and enjoyable customer experience.

Travel Planning & Coordination

• Assist clients in selecting and booking cruises, resorts, flights, vacation packages, and other travel services.
• Guide customers through available travel options based on their preferences.
• Review travel itineraries, payment schedules, and travel documentation.
• Research destinations, promotions, and travel opportunities.
• Recommend travel experiences that align with customer needs.
• Support clients throughout every stage of the booking process.

Booking & Administrative Support

• Utilize travel booking platforms and customer service tools effectively.
• Maintain accurate booking records and customer information.
• Resolve basic booking and account-related inquiries.
• Ensure travel reservations and documentation are complete and accurate.
• Organize customer information according to company procedures.
• Perform additional administrative tasks as assigned.

Relationship Management

• Build trust through responsive and professional communication.
• Demonstrate empathy and a customer-first approach.
• Understand customer preferences and provide personalized recommendations.
• Foster long-term customer relationships through exceptional service.
• Collaborate with team members to ensure consistent customer experiences.
• Represent the organization with professionalism and integrity.

Professional Development

• Learn travel platforms, booking systems, and customer service best practices.
• Stay informed about travel destinations and industry promotions.
• Participate in training and professional development opportunities.
• Develop communication, organization, and customer service skills.
• Adapt to new technologies and business processes.
• Contribute to a supportive and collaborative team environment.

Requirements

Required Qualifications

• Positive, enthusiastic, and customer-focused attitude.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Basic computer proficiency.
• Ability to learn new systems and digital tools.
• Strong organizational and time management skills.
• Excellent attention to detail.
• Ability to work independently in a remote environment.
• Passion for travel and helping others.
• No previous experience required.

Preferred Qualifications

• Previous customer service experience.
• Experience in travel, hospitality, tourism, or event planning.
• Familiarity with travel booking platforms.
• Experience working remotely.

Benefits

• Fully remote work opportunity.
• Flexible scheduling.
• Entry-level friendly position.
• Access to travel discounts and industry perks.
• Competitive commission structure.
• Professional training and career development.
• Supportive and collaborative team environment.

Equal Opportunity Employer

Shoreside.Partners is committed to providing equal employment opportunities and fostering an inclusive workplace where all qualified applicants are considered based on their skills, experience, and qualifications.