Virtual Receptionist

We are seeking a highly organized and customer-focused Virtual Receptionist to join our team. As a Virtual Receptionist, you will be responsible for managing incoming calls and emails from our clients and providing exceptional customer service. This is a full-time, remote position that requires strong communication skills, attention to detail, and the ability to work independently. Key Responsibilities: - Answer incoming calls and emails from clients in a timely and professional manner - Provide information about our services and assist with registration and course enrollment - Schedule and confirm appointments for training sessions - Maintain accurate and up-to-date records of client interactions and transactions - Collaborate with the training team to ensure a smooth and efficient registration process - Handle and resolve customer complaints and concerns with empathy and professionalism - Assist with other administrative tasks as needed Qualifications: - High school diploma or equivalent; college degree preferred - 1-2 years of experience in a customer service or receptionist role - Excellent communication and interpersonal skills - Strong organizational and time management skills - Proficient in Microsoft Office and experience with virtual communication tools (e.g. Zoom, Skype) - Ability to work independently and remotely with minimal supervision - Knowledge of emergency training or healthcare industry is a plus Contract Details: The Virtual Receptionist will work Monday-Friday, 9am-5pm. Compensation will be competitive and commensurate with experience. Benefits package includes health insurance, paid time off, and opportunities for professional development. If you are a motivated and customer-focused individual with a passion for making a difference in the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter for consideration.