Virtual Room Coordinator

Make a difference every day by joining CCRES as a Virtual Room Coordinator on assignment with the Philadelphia Virtual Academy! OFFERING PAID CREDENTIALS - Eliminating upfront costs for necessary clearances & TB screening! SUMMARY: The Philadelphia Virtual Academy (PVA) Virtual Room Coordinator is responsible for managing and supporting the daily operation of PVA's Virtual Support Room. This highly active Zoom-based environment serves as a central location where students connect with teachers and staff to receive academic assistance, intervention support, technology assistance, and general program guidance. The Virtual Room Coordinator provides clerical and administrative support while ensuring students are connected to the appropriate resources and personnel in a timely and professional manner. Location: Hybrid - this position may work from home 2-5 times per week based on program needs & at The Ferguson School Building (2000 N 7th St Phila, PA 19122) Philadelphia residents preferred Schedule: 8:00 AM – 4:00 PM, following the PVA academic calendar year Start Date: August 11, 2026 Pay Rate: $19.40 per hour PRIMARY RESPONSIBLITIES: Virtual Room Operations Manage and monitor the daily operation of the PVA Virtual Support Room. Welcome students and families into the virtual environment and assist them in accessing appropriate supports. Direct students to teachers, counselors, advisors, intervention staff, and other support personnel as needed. Monitor student participation and maintain a safe, professional, and productive virtual environment. Track room attendance, usage data, and student support requests. Troubleshoot basic technology issues and assist students with accessing online platforms and resources. Communicate recurring student concerns and support needs to appropriate staff members. Coordinate schedules and virtual room coverage to ensure consistent student access to support services. Student Support and Engagement Assist students in accessing academic support, intervention services, tutoring, and other educational resources. Provide information regarding school procedures, schedules, and available support services. Support outreach efforts for students requiring additional academic or engagement assistance. Assist with virtual events, orientations, information sessions, and student support initiatives. Foster a welcoming and supportive environment that encourages student engagement and success. Clerical and Administrative Support Maintain accurate records related to virtual room attendance, student interactions, and support services provided. Collect, organize, and report program data as assigned by the Student Support Liaison. Perform data entry, filing, record maintenance, and other clerical duties. Assist with preparation of reports, correspondence, and program documentation. Support special projects and operational initiatives as assigned. ESSENTIAL JOB SKILLS: Knowledge of web-based programs and apps Excellent customer service skills Ability to effectively communicate (oral and written) Strong organizational and time management skills with the ability to meet deadlines Ability to adapt to organizational, system and developmental changes with assistance from supervisor and/or colleagues EDUCATION AND EXPERIENCE: High school diploma or GED required; post-secondary education preferred Experience working with students in an educational setting is preferred Experience managing virtual meetings, online learning environments, or customer service interactions is preferred Philadelphia residency is preferred due to the school-based nature of the position CREDENTIALS: (Clearances current within 11 months) * Paid clearances & TB screening! PA Child Abuse (Act 151) Clearance PA Criminal (Act 34) Clearance PA Department of Education FBI -- Use code 1KG6XN TB Screening -- current within 3 months Education Documentation - diploma OR official transcripts Employees scheduled for 30+ hours per week are eligible for medical benefits Employer paid base medical plan Employees scheduled for 20+ hours per week are eligible for dental, vision, and other supplemental benefits: Life insurance, short-term disability, accidental, critical illness, hospital indemnity, Norton Life Lock identity protection Paid credential renewals 403 (b) Retirement Savings Plan - up to 3% employer match Employer paid Employee Assistance Program (EAP) Tuition discounts through educational partnerships Milestone service awards Employee referral bonus Gift card raffle on pay-day Fridays ABOUT CCRES As a 501(c)(3) non-profit, CCRES Educational and Behavioral Health Services is an organization of dedicated and highly-trained staff members who provide quality services to schools, children, adults, and families. We work in partnership with the Chester County Intermediate Unit (CCIU) to provide the highest quality of behavioral health & education services to area school districts and programs. MISSION STATEMENT The mission of CCRES is to ensure quality educational and human service programs for children, families, and schools. Through innovative partnerships, we provide human resources and grant opportunities. APPLY TODAY FOR IMMEDIATE CONSIDERATION! *For a complete listing of available positions with CCRES please click here: https://apply.workable.com/ccres/?lng=en CCRES is an equal opportunity employer. We value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. (Posted 6/15/26, TY)