Visa and Immigration Specialist

Description Position Overview We are looking for a Visa and Immigration Specialist based in Belgrade (hybrid working model) to support client travel teams with visa, passport, and immigration services. The successful candidate will manage end-to-end case coordination, prepare and monitor documentation, maintain records in INON and IMMIGO, provide expert guidance, and ensure accurate, compliant, and timely case delivery. Working closely with clients, internal teams, and global partners, this role requires strong communication, attention to detail, problem-solving skills, and a customer-focused approach in a fast-paced, high-volume environment. Duties and Responsibilities Provide expert guidance to client travel teams and travelers on visa, passport, and immigration requirements, offering risk assessment, proactive issue escalation, and tailored consultation for each case. Manage end-to-end case handling by preparing documentation, coordinating filings, maintaining timelines, monitoring deadlines, and ensuring all work is accurately recorded in INON and IMMIGO. Coordinate closely with GBV offices, network partners, CIBT teams, VIP resources, and local operations to support project-specific needs, special handling requests, and group travel requirements. Act as a centralized point of contact for all client-related inquiries, maintaining professional communication through dedicated channels and providing timely updates on case status, potential delays, or rejections. Continuously monitor orders in progress, review follow-up reports, identify emerging issues, and keep leadership informed of requirement changes that may impact service delivery. Uphold compliance with company policies, standards of work, and ethical guidelines while fostering strong internal relationships and performing additional duties as assigned by management. Maintain high-quality service delivery by staying current on regulatory changes, industry updates, and internal process adjustments that influence visa and immigration support. Ensure travelers receive accurate information, direct consultant contact details, and all required documents on time, maintaining a seamless experience throughout the entire case lifecycle. Use professional judgment to identify trends, address recurring issues, and recommend process improvements that enhance operational efficiency and client satisfaction. Education and Qualifications Graduate level degree or equivalent Experience in Travel, Hospitality, or Embassy/Consulate relations in plus Fluency in written and spoken English language Exceptional communication and interpersonal skills Computer literate with excellent writing and email skills Strong client service mentality Solution-focused with excellent attention to detail and accuracy Commitment to working with clients in order to deliver the highest level of customer service Strong organizational and time management skills Ability to handle high volume while maintaining high level productivity Ability to problem solve, analyze information and provide solutions Compensation & Benefits: Expected starting monthly net salary: EUR 1,100 net Periodic compensation reviews based on performance, development, market conditions, and business needs Hybrid work model 23 days of annual leave annually, plus Serbian public holidays Private health, life, and accident insurance FitPass membership Employee referral bonus program Employee recognition program (Above and Beyond) Learning, development, and career growth opportunities within an international environment Complimentary office refreshments, coffee, and seasonal fruit About Us CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500. CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients. Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner. Equal Employment Opportunity CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law. CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at [email protected]. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications Working at CIBT- Our Culture.