VodafoneThree - Client Sales Support

Location: Any VodafoneThree Office Location Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week – Monday to Friday Location Independent Worker As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are. Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). What you’ll do You'll become a trusted part of the account team, helping to keep sales opportunities moving smoothly from initial customer engagement through to contract delivery and revenue recognition. Working closely with Sales Managers, customers, and internal teams, you'll play a key role in delivering an outstanding customer experience while ensuring processes, documentation, and commercial activities are completed accurately and efficiently. In this varied and collaborative role, you will: Support the end-to-end sales cycle by managing essential administrative and commercial activities, helping opportunities progress seamlessly to revenue recognition. Use sales and quoting tools to create proposals, conduct savings analysis, complete credit checks, raise orders, and support invoicing processes. Build strong relationships with customers and become a trusted point of contact for day-to-day support, issue resolution, and account-related queries. Coordinate pre-sales statement of work activities, working with customers and internal specialists to meet agreed service levels and enable successful project delivery. Maintain customer documentation, processes, and account records to ensure continuity and a consistently high-quality experience. Support account growth by helping to identify opportunities, generate leads, research market trends, and develop insights into customer industries and competitors. Deliver targeted sales campaigns and manage smaller renewal opportunities for assigned customers. Produce customer reports, support debt management activities, and collaborate with finance and billing teams to ensure accurate forecasting and invoicing. Proactively contribute ideas that improve customer satisfaction, operational efficiency, and overall business performance. Effectively prioritise competing demands, coordinate stakeholders, and keep activities progressing against agreed timelines. Who you are Experience working with business customers, ideally within a sales, commercial, customer success, or target-driven environment. A good understanding of sales processes and experience using tools such as CPQ, Ignite, Swift, or similar commercial systems. Strong communication skills with the ability to build positive relationships with customers and colleagues at all levels. Excellent organisational skills and the ability to manage multiple priorities while maintaining attention to detail. A proactive and solutions-focused approach, with confidence taking ownership of tasks and seeing them through to completion. Strong analytical thinking and the ability to interpret customer requirements, commercial information, and business data. A collaborative mindset with the ability to work across teams and coordinate activities to achieve the best outcomes for customers. An interest in understanding industries, market trends, and customer challenges to help uncover growth opportunities. Confidence working independently in a predominantly home-based role while remaining connected and engaged with customers and colleagues. A commitment to delivering exceptional customer experiences and contributing to shared team success. Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What we offer We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( https://careers.vodafone.com/uk/reasonable-adjustments/ ) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you. #VodafoneThree #LI-Remote