Volunteer and Intern Manager

Description Rosie’s Place was founded in 1974 as the first women’s shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunities, and find security in their lives. Over the years, we have become much more than a shelter. We are a multi-service community center that not only provides meals and shelter but also creates answers for thousands of women a year through wide-ranging support, housing, and education services. Rosie’s Place relies on the generous support of individuals, foundations, and corporations and does not accept any city, state or federal funding. OPPORTUNITY: Rosie’s Place is seeking a detail-oriented team member with a passion for human services to join our Community Engagement team. The Volunteer and Intern Manager reports to the Director of Community Engagement and is responsible for overseeing individual volunteering at Rosie’s Place. Working closely with the Community Partnership Manager, the Volunteer and Intern Manager collaborates with staff across the organization to engage volunteers. This position supervises the Volunteer Services Associate, and together they create transformative volunteer experiences that inspire social justice action. KEY RESPONSIBILITIES: Oversee recruitment, screening, selection, orientation, training, supervision, recognition and retention for a high-volume individual volunteer program. Manage logistics of episodic as well as ongoing long term and special skilled positions to ensure adequate coverage. Manage recruitment, screening, selection, orientation, training, supervision and recognition of a year-round internship program. Execute a communication plan with volunteers and interested community members in person as well as through email, phone calls and virtual meetings. Provide direct supervision to volunteers in select programs including the Women’s Education Center. Supervision of Volunteer Services Associate, temporary department employees, volunteers and interns. Establish, maintain and cultivate collaborative relationships with all stakeholders including staff, guests, volunteers and community members. Create experiential learning experiences through school partnerships, service experiences and internship placements that meet the needs of the organization and encourages participants to work for social justice. Carry out other tasks and duties as assigned by the Director of Community Engagement. Requirements There are innumerable ways to learn, grow, and excel professionally. We know people gain skills through a variety of professional, personal, educational, and volunteer experiences. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below: Superior written communication skills and the ability to effectively communicate the mission and philosophy of Rosie’s Place. Minimum 3-5 years of experience in nonprofit volunteer management. Strong commitment to social justice and the mission of Rosie’s Place. Excellent organizational skills and the ability to prioritize tasks with strong attention to detail and follow-through. Flexibility and the ability to work effectively in a collaborative and busy department. Excellent oral and written communication skills and the ability to communicate the mission and philosophy of Rosie’s Place. Strong customer service mindset with effective and diplomatic, yet supportive communication style. Demonstrated ability to welcome, train, motivate and manage a diversity of people from various backgrounds – both paid and unpaid. Strong interpersonal skills with the ability to exercise sound judgment, think quickly in dynamic situations, and create a welcoming environment for everyone. WORK EXPECTATIONS: We are a hands-on team and seek employees who are passionate about our work and service to our community. The Volunteer and Intern Manager is a full-time, exempt position. While the Volunteer and Intern Manager is eligible for a hybrid work schedule, they must work on-site at Rosie’s Place during part of their work week and engage regularly with staff, guests, and volunteers. They are also expected to be flexible with their in-person days to participate in organization events and other work obligations. This position may require travel between Rosie’s Place facilities and community locations. We adopt safety protocols related to public health as we understand them, which all employees must follow. Among these protocols, we require all employees to be up to date with their yearly vaccinations. Requests for exemptions are considered. COMPENSATION AND BENEFITS: The starting salary range for this position is $75,000-$90,000 with a robust benefits package. Rosie’s Place offers medical and dental insurance, 401(k) retirement plan, pension contributions, paid vacation, and more. HOW TO APPLY Please submit your resume and cover letter through Rosie’s Place’s online portal to apply. Commitment to Equity, Diversity and Inclusion At Rosie's Place, we believe diversity, equity and inclusion are core components of justice. We commit to acting on a daily basis to dismantle injustice to ensure that opportunities and equitable outcomes are available to all members of our community regardless of individual characteristics including race, color, religion, national origin, gender, gender identity, age, sexual orientation or perceived ability. Equal Opportunity Employer We value diversity in our workplace and strongly encourage applications from individuals of all identities and backgrounds. We are an equal opportunity employer, and qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability status, or any other characteristic protected by law.