Volunteer Engagement Lead

1. Role overview

About the Role As Volunteer Engagement Lead, you will make sure every volunteer at STEAM for Vietnam feels connected — from their first day, through their project, to the moment they leave and become alumni. You will run the rituals that hold a remote volunteer community together: onboarding check-ins, culture moments, project-close transitions, and the alumni network. Retention is your craft: volunteers who feel seen, stay.

2. Key responsibility

• Run Day-30 and Day-60 check-ins with every active volunteer and act on what you hear
• Own the project-close Bridge Ritual: celebrate the ending, connect volunteers to their next project
• Build and maintain the alumni network — keep former volunteers close and open a path back
• Create culture moments that make a remote, distributed team feel like one community
• Spot early signs of disengagement and intervene before people quietly drift away

3. Reqiuirements

• You are a natural relationship builder — people open up to you
• You are a consistent operator: rituals happen on schedule, every time, without reminders
• You are empathetic and perceptive — you notice when someone's energy changes
• You believe community is built through deliberate, repeated care

Nice to have:

• Community management, events, or volunteer coordination experience
• Experience running engagement surveys or retention programs
• Comfort with remote community tools (Slack, Discord, Notion)

4. Why join us

• Own the metric the whole organization depends on: volunteer retention
• Practice community building at the scale of hundreds of volunteers
• Receive a certificate and recognition for your contribution
• Keep together the community that delivers free, world-class STEAM education across Vietnam