Volunteer Programs Assistant

About Us At The Huntington, we believe that having a team of diverse backgrounds and voices working together will enable us to support and promote the appreciation of the humanities, the arts, and botanical science. The Huntington is proud to be an equal opportunity employer and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, disability, sex, gender, gender identity, sexual orientation or any other characteristic protected by local, state or federal law. The Huntington Founded in 1919, The Huntington is a collections-based research and educational institution open to the public, housing world-class library, art, and botanical collections. Its mission is to support research and promote education in the arts, humanities, and botanical science and to display and interpret its extraordinary resources for diverse audiences. The Culture Here we are committed to the highest of standards in all that we do – from preserving and protecting the collections, to exhibitions, educational and scholarly programming, visitor and reader services, and beyond. Achieving excellence across these pursuits requires a diversity of perspectives, expertise, experience, and methodologies. At The Huntington, our organizational Culture is shaped by the following core values: Intellectual curiosity, Collaboration, Stewardship, Belonging, and Integrity. Intellectual Curiosity: Knowledge, lifelong learning, and a spirit of inquiry are at the core of our mission and organizational culture. Collaboration: Teamwork and a collaborative attitude are important at all levels of The Huntington. We foster relationships internally among our departments and externally with organizations throughout the community. Stewardship: We are committed to the care and development of our collections, our financial and physical resources, our staff, and our community. Belonging: We strive to attract and maintain a workforce of individuals with diverse talents, backgrounds, and perspectives. Our organizational culture promotes a sense of welcome, inclusion, and connection. Integrity: We value respect and honesty, working to fulfill our mission with honor and ethical principles. Job Description About the Role Division of Education and Public Engagement, the Volunteer Programs Assistant supports the daily operations of volunteer programs at The Huntington. Reporting to the Assistant Director of Visitor and Volunteer Engagement and working closely with the Docent Coordinator, the Assistant supports the administrative aspect of running the volunteer program, which includes organizing and analyzing data, scheduling virtual and online meetings and trainings, supporting recruitment and orientation efforts, tracking and analyzing participation and engagement data, and building positive relationships with community members. This full-time role requires strong organizational skills and attention to detail. S/he/they will demonstrate a background of working directly with people from diverse racial, ethnic, geographic, and socioeconomic backgrounds, using a welcoming, inclusive, and accessible approach. The work schedule is Sunday-Thursday. Essential Duties Administrative Support Provide telephone and email coverage for the volunteer office to include volunteer support needs, and application status updates to prospective volunteers. Maintain and update the volunteer portal and database, including contact and emergency information, areas of service, volunteer status and hours of service, and updating resource pages. Analyze data collected from volunteers including hours reports, and survey and engagement data. Create and update tutorials for the volunteer portal for both staff supporting volunteers and volunteers. Volunteer Meetings Schedule, set up monthly and quarterly volunteer meetings. Setup and teardown coffee service and check-in volunteers. Communication with scheduled speakers, special events, and audio-visual teams. Assist with the planning, scheduling and implementation of all-volunteer recognition events. Other Duties Support the development of volunteer resources and educational materials. Provide support and coordination of other projects as assigned, including program facilitation as appropriate. Participate in interdepartmental and cross-divisional teams in the development of collections-based programs. Remain up to date in knowledge of volunteer management, museum education practices, curriculum development, and current issues and practices in informal and formal education. Candidate Knowledge, Skills, And Abilities 1-2 years’ experience assisting with program or project activities, including scheduling, communications, or registration processes, and/or related educational activities. Experience in tracking budget, program or project goals, communications, and activities. Ability to communicate clearly through written and verbal forms. Experience in database management; VMS experience preferred. Ability to work independently as well as part of a team. Ability to meet deadlines and multitask. Ability to manage projects from start to finish and meet deadlines appropriately. Advanced PC computer knowledge: MS Office, especially Excel, Outlook, and PowerPoint. Demonstrated experience working with people from diverse backgrounds, experiences, generations, and cultures. Demonstrated experience in customer service and communicating diplomatically. Demonstrated ability to be flexible and meet changing needs and expectations. Working Conditions Office, botanical garden, library, and art gallery settings. Must be physically able to move around a 200-acre site and able to lift 20 pounds. Compensation & Benefits We provide competitive compensation, generous benefits and perks for all eligible employees including: Pay Rate: $22.00/hr. Medical, Dental, Vision 403(b) retirement plan and matching retirement plan with an outstanding employer match Hybrid remote work schedule available for applicable positions Considerable paid time off, including annual leave, sick leave, and holidays Discounts for staff in The Huntington Store and restaurants Free admission to various museums and cultural institutions Free passes each month to welcome family and friends to visit the grounds The Application Process Please submit a cover letter and CV/resume as a single PDF attachment. You will have the opportunity to submit additional documents on the “My Experience” section of the application.