Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
VP, Community Bank-West
VP Community Bank, West
About your role:
Lead a relationship management organization supporting the West Coast-based portfolio of financial institution clients by leading a team of Directors who manage client-facing Relationship Managers. Direct portfolio performance across retention, sales, contract renewals, revenue growth, and client satisfaction. Partner with service, delivery and product leadership to align Fiserv banking solutions and financial solutions with client business objectives.
What you'll do:
· Lead, coach, and evaluate managers who oversee relationship management activities across an assigned client portfolio.
· Lead managers responsible for team performance, client outcomes, and associate development across the region.
· Drive portfolio results across retention, sales, renewal, client satisfaction, and strategic account planning metrics.
· Build and maintain executive-level client relationships to support contract strategies, issue resolution, and long-term account plans.
· Guide managers through performance management, workforce planning, succession planning, and leadership development activities.
· Partner with sales, product, solution consulting, and operational teams to identify growth opportunities and address client business needs.
· Review portfolio trends, operating results, and client risks to inform actions that improve commercial and service outcomes.
· Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:
· 10+ years of experience in relationship management, account management, banking, financial services, or sales within complex client portfolios.
· 5+ years of experience managing and developing teams, including leaders.
· 10+ years of experience leading executive client discussions, contract renewals, retention planning, and revenue growth activities.
· Experience using account planning, portfolio management, and consultative selling practices to support banking technology and financial solutions.
· Experience analyzing portfolio performance, identifying business risk, and coordinating actions across sales, product, and operational stakeholders.
· Bachelor’s degree in business, finance, management, or a related field, or equivalent combination of education, related experience and/or military experience.
Experience that would be great to have:
· Experience leading relationship management teams in financial services, core processing and/or financial technology environments.
· Knowledge of core banking platforms and financial institution operations.
· Experience supporting community and regional financial institutions.
· Experience leading distributed teams across a regional client portfolio.
How you'll work:
· This role requires use of a computer and audio equipment.
Travel:
This role requires frequent travel (50%+).
Approximately 40-60% of travel off-site to client locations or to other office locations is expected.
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
· Fuel Your Life program to support your physical, financial, social, and emotional well-being.
· Paid holidays and generous time away policies.
· No-cost mental health support through Employee Assistance Programs.
· Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
· Eight Employee Resource Groups to foster a collaborative culture and expand your network.
· Unparalleled professional growth with training, development, and internal mobility opportunities.
· Medical, dental, vision, life, and disability insurance options available from day one.
· Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
· Tuition assistance and reimbursement program.
· Paid parental and military leave.
Salary Range
$110,900.00 - $236,100.00
These pay ranges apply to employees in Massachusetts, California (excluding Sunnyvale) and District of Columbia. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact
[email protected]
. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing
agreements. Please
do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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Questions:
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At Fiserv, we value integrity and transparency. As you complete your job application, please be aware that providing truthful, accurate, and complete information is essential. Any discrepancies, omissions, or falsehoods may result in the rejection of your application, withdrawal of any employment offer, or dismissal if you are already employed. Thank you for your commitment to maintaining the trust and integrity of our hiring process.
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Are you currently or have you ever worked for Fiserv, First Data or any of their affiliates, subsidiaries or predecessors as an employee or contractor?
- Yes
- No
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Are you of legal age to work in the United States?
- No
- Yes
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Are you legally authorized to work in the United States?
- Yes
- No
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Will you need Fiserv to sponsor you for a visa or otherwise provide support related to work authorization in order to work legally in the United States, either now or in the future? This includes, but is not limited to, candidates currently in F-1 Status with OPT or CPT work authorization and candidates who currently hold or will require employment-based work authorization sponsored by a U.S. employer (i.e. H-1B, TN, etc).
- Yes, I will require sponsorship now or in the future.
- No, I will not require sponsorship now or in the future.
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Are you willing to work on-site? Please note that remote positions would not be required to work on-site.
- Yes, I am willing to work on-site.
- No, I am not willing to work on-site.
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Are you currently within commuting distance to this work location? If you are not within commuting distance, are you willing to relocate? Please note that remote positions would not require relocation.
- Not applicable, I am within commuting distance.
- Yes, I am willing to relocate.
- No, I am not willing to relocate.
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Are you a current or former United States Military Service Member or military spouse? (Please select all that apply)
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Client/Customer Employment Disclosure: Have you ever been employed by an organization (company/agency) that is a Fiserv or First Data client/customer? Note: Answering ‘Yes’ will not automatically disqualify you from working for Fiserv.
- Yes
- No