VP of Operations & Growth

This is the most critical senior hire at our client right now. The VP of Operations & Growth owns the engine of the business: growing Gross Payment Volume (GPV) profitably while keeping merchants delighted and risk under control. You will lead both the commercial organization — Vertical Leads and Growth Associates — and the operational core of the payments business, including merchant performance, fraud & risk, FinOps, and execution excellence. This is not a management role; it's a builder role. What You'll Own Growth & Revenue • Drive GPV growth through new sales, expansion, and cross-sell across verticals • Own Net Revenue Retention, pipeline coverage, and conversion rates (MQL → SQL → Closed Won) • Lead and develop a team of Vertical Leads and Growth Associates Merchant Performance • Maintain best-in-class Acceptance Rate, Authorization Rate, and Payment Success Rate • Own merchant NPS/CSAT, churn, and time-to-go-live • Ensure issues are resolved fast — Time to Resolution is a KPI, not a footnote Risk & Fraud • Balance approval rate optimization against chargeback and fraud rate control • Minimize false positives, manual review rates, and dispute resolution time • Build the systems and judgment to grow fast without blowing up risk FinOps & Unit Economics • Own contribution margin, take rate, cost per transaction, and gross margin by vertical • Identify and close revenue leakage — growth must be profitable, not just fast Operational Excellence & Team Leadership • Drive SLA compliance, automation rates, and operational efficiency across the org • Build leaders: set clear OKRs for your Vertical Leads and hold them accountable • Be a talent multiplier — hire well, develop fast, measure impact • 8+ years of experience in fintech, payments, or high-growth tech — ideally in Mexico or LATAM • Proven track record owning both commercial and operational outcomes at scale • Deep understanding of payments infrastructure: acquiring, issuing, fraud, and processing economics • Experience managing cross-functional teams with ownership of P&L or unit economics • Strong analytical rigor — you speak in GPV, take rate, chargeback BPS, and conversion % • Builder mentality: you thrive in complexity, move fast, and develop the people around you • Fluent in Spanish and English