VP, Technical Leader

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role As Delivery Leadership at Kyndryl, you will be responsible for providing fee-based services to customers by delivering comprehensive project solutions that achieve measurable business improvements through products and services, including systems integration and other proprietary tools. This role involves defining opportunity and process solutions while acting as a liaison between Account Delivery Partners, Practices, and Global teams to ensure high levels of customer satisfaction through Advanced Delivery. In this role, you will support the implementation of new approaches, process improvements, automation, and the establishment of PODs, ensuring streamlined operations. The role requires actively removing roadblocks, fostering collaboration, and maintaining team motivation to achieve challenging market targets, while managing initiatives that impact resources supporting the market. Tracking headcount and focusing on accounts with lower profit margins are essential responsibilities, along with identifying areas for cost reduction and skill enhancement. Working closely with Account and Delivery Partners, Practices, and Global teams – you will continuously improve customer experience by enhancing processes, platforms, and ways of working. Advanced Delivery initiatives will be driven to achieve progress on targets, engaging with account teams to explore opportunities that benefit both the account and organizational goals. The role also includes optimizing resource use, ensuring the teams have the right skills to manage accounts effectively. Managing performance objectives in collaboration with partners and delivery teams is a key part of the role. Additionally, you will engage in customer escalations, ensuring a swift resolution by removing obstacles, encouraging collaboration, and maintaining the team's motivation to deliver successful outcomes. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and certification programs. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are Who You Are You work well within a team environment and are comfortable adapting your responsibilities as the project needs evolve. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience •7+ years of experience in global technology projects and execution (such as large-scale automation architecture and deployment) •Extensive experience in a strategic technology function translating business needs, creating strategic options, and driving the design and execution of large-scale transformations •Experience in global project leadership and execution, at an executive level. •Proven track record of successfully designing and implementing automation solutions in complex environments Ability to create effective relationships and to influence and collaborate at all organizational levels, internally and externally Preferred Skills and Experience •Expertise in emerging technologies, traditional ML/AI as well as Generative AI •Knowledge of existing delivery and account processes and tools Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.