Wayleaver - Virgin Media - Leinster This team is responsible for the establishing wayleave for the virgin media network completing concessions of broadband and TV services to homes and businesses, delivering exceptional customer service We’ve worked hard to build a culture where people feel a genuine sense of belonging, wherever they work in our operations, and whatever their role. Our culture is grounded in our core values and our very strong commitment to delivering every day for our clients and their customers, getting everyone home safely, and caring about your wellbeing. Responsibilities: Adhere to and maintain compliance with all Health and Safety procedures within your work. Ensuring you are responsible for yourself and/or team members who report into you. Negotiating concessions with customers to a standard set out by the Client. Work to achieve Key Performance Indicators (KPI’s) set out by both the Client and Actavo. Deliver a first-class customer experience. Positively promote the brand, through on-site performance. Liaise with the Team Manager to ensure that on-site health and safety requirements or issues are communicated in a timely manner. Work to the highest of health and safety standards always. Requirements: A full manual driver’s license is required Previous experience working on the Virgin Media network. Installation, service or maintenance is desirable. Good literacy, numeric and IT skills. Data Analysis, Technical/Installations minded Excellent organisational, interpersonal and communication skills required. Target-driven and results-focused, with a strong commitment to achieving client KPIs and meeting business objectives. Committed to maintaining high quality standards, demonstrating determination and attention to detail in all aspects of work. Customer-focused with a positive, can-do attitude, ensuring excellent service delivery and strong stakeholder relationships. Professional and adaptable, with the flexibility to meet business requirements while adhering to all company health and safety policies. Benefits: Company van provided Pension plan Life assurance – 4 times your annual salary Employee assistance programme Refer a friend scheme Maternity pay Educational assistance Career progression opportunities Long Service Awards Department Virgin Media Locations Actavo - Virgin Media Hourly salary €15.25 Work Status Office & Field Based About Actavo We are an international strategic operations partner, offering a multitude of services across different sectors to our many valued clients. In operation over 50 years, we have our roots in a number of businesses that came together in 2015 under the Actavo brand. While our service offerings are diverse, what we have in common across all our operations is an unwavering commitment to delivering excellence for our clients and their customers, underpinned by rigorous quality standards, a multi-award-winning safety performance and industry-leading customer experience.