WBDJ - Employee Connection Specialist

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Warner Bros. has been entertaining audiences for more than 90 years through the world’s most-loved characters and franchises. Warner Bros. employs people all over the world in a wide variety of disciplines. We're always on the lookout for energetic, creative people to join our team. Employee Connection Specialist, Tokyo, Japan Your New Role Reporting to the APAC Employee Connection Manager, the Employee Connection Specialist is part of the P&C Services’ Employee Connection team in APAC. The P&C Services team designs and runs the infrastructure to deliver outstanding employee services and experience in Warner Bros. Discovery. This role is based in Tokyo, Japan, and will be a key player, regularly interacting with employees to support and address their HR needs. Supports and executes standardized processes which are repeatable in nature including the employee on and off-boarding, benefits, mobility, operations, and compliance in Japan. The hire will be expected to be highly independent and proactive in identifying and implementing positive changes and improvements to scale a great employee experience aligned with our culture. *The main office will be at Toranomon Hills, but you will also be expected to work at the Toshimaen office. Your Role Accountabilities Respond to employee inquiries in a timely and professional manner. Perform HR transactions accurately in Workday and other relevant HR systems. Support organizational changes, including reorganizations and position management. Prepare and validate payroll-related information to ensure accuracy and compliance. Manage end-to-end onboarding and offboarding processes. Execute standardized, repeatable HR processes with a high level of accuracy. Administer employee benefits and address benefits-related inquiries and issues. Monitor and track employee probation periods, ensuring timely actions. Support reporting requirements and audit activities. Provide employment verification and related documentation. Proactively identify potential issues and escalate unresolved matters to Tier 2 or appropriate teams and stakeholders. Qualifications & Experience Minimum 3–5 years of experience in Human Resources services and administration within a dynamic, fast-paced environment. Native-level Japanese proficiency with full professional fluency in English. Strong practical understanding of Japanese labour laws—including employment contracts, working conditions, leave policies, and compliance—with the ability to apply them across employee lifecycle processes and queries. Proven experience working with contact center technologies, including case management/tracking systems and HR Information Systems (HRIS); knowledge of Workday and ServiceNow is preferred. Advanced proficiency in Microsoft Office, including O365 and SharePoint. Strong stakeholder management skills, with the ability to influence, partner, negotiate, and communicate effectively both verbally and in writing. Adaptable and flexible, with the ability to thrive in a changing environment. Demonstrated ability to handle sensitive and confidential matters with discretion, including managing complex or challenging customer interactions. Passionate about delivering excellent employee/customer experience. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.