Well-Being & Benefits Manager – Operations & Project Management

About Latham & Watkins Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong. About the Role The Well-Being & Benefits Manager – Operations & Project Management is an integral part of Latham’s Well-Being & Benefits team. This role will be responsible for driving operational excellence, process governance, systems optimization, and project management across the Well-Being & Benefits department, while conducting comprehensive process audits and reviews of departmental workflows, procedures, and operational practices to identify opportunities for streamlining, standardization, efficiency, risk mitigation, automation, and improved service delivery to recommend and implement operational controls to ensure accuracy, compliance, and service quality. This role will be located in our New York office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. Responsibilities & Qualifications Other key responsibilities include: Developing, formalizing, maintaining, and governing departmental standard operating procedures (SOPs), process workflows, templates, checklists, and operational documentation to support consistent execution across the Well-Being & Benefits function; establishing and maintaining process governance standards and reviewing and refining key operational processes as required to support consistent execution of services across the Well-Being & Benefits function Serving as the department’s operational and technical advisor by evaluating existing and emerging systems, tools, and technologies and identifying opportunities to improve efficiency, user experience, automation, reporting, knowledge management, and data integrity; partnering with key stakeholders to assess, recommend, implement, and optimize technology solutions, platforms and tools Identifying opportunities to reduce manual processes through automation, enhanced system functionality, and improved data exchange; collaborating with internal and external partners to resolve data integration issues and implement continuous improvements Serving as the lead project manager for departmental initiatives and programs, ensuring projects are delivered on time, within scope, and in alignment with business objectives; developing and maintaining project plans, timelines, schedules, stakeholder communications, implementation roadmaps, decision logs, and issue trackers Coordinating and project managing cross-functional initiatives, including market reviews, benchmarking studies, request-for-proposal (RFP) processes, annual renewals, and implementation of well-being and benefits programs, services, technologies, and operational enhancements; partnering with subject matter experts and department leadership to support planning, execution, stakeholder communication, and successful delivery of project objectives, as well as ad hoc departmental initiatives Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains We’d love to hear from you if you: Exhibit advanced project management and program implementation experience, including the ability to sequence dependencies, manage multiple timelines, track deliverables, and drive projects to completion Possess strong process improvement, workflow redesign, and operational excellence skills, including experience developing SOPs, governance frameworks, and operational controls Demonstrate experience evaluating, implementing, and optimizing technology solutions, system integrations, data feeds, and business process automation And have: A bachelor’s degree or equivalent; eleven (11) years of experience may be considered in lieu of a degree A minimum of five (5) years of relevant experience in human resources operations, project management, process improvement A minimum of seven (7) years of cumulative experience Familiarity with benefits and insurance plan, preferably Benefits & Additional Information Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes: Healthcare, life and disability insurance A generous 401k plan At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more) Professional development programs Employee discounts Affinity groups, networks, and coalitions for lawyers and staff Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute. Please click here to view the full job description for this role. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. An employer that violates this law may be subject to fines and/or a private right of action for $500 in statutory damages “for each such violation,” among other things. Please click here to review your rights under U.S. employment laws. #MidSenior #LI-IR1 Pay Range USD $170,000.00 - USD $185,000.00 /Yr.