Wellness Operations Manager

Description ABOUT FX WELL FX Well exists to positively impact lives through passion, technology, and constant evolution. Through our family of wellness brands and corporate wellness partnerships, we help humans achieve human greatness by delivering meaningful experiences that support movement, recovery, education, connection, and overall well-being. POSITION SUMMARY The Wellness Operations Manager is a key leadership role responsible for building, managing, and scaling the operational infrastructure behind FX Well Wellness Services events and programs. This teammate will serve as the operational hub connecting provider staffing, event execution, inventory, service standards, quality assurance, and cross-functional communication. This role directly manages the Wellness Specialist Manager and Event Coordinator and is ideal for a highly organized, self-motivated, solutions-oriented leader who loves events, thrives in a fast-moving environment, and enjoys creating structure within a growing business. The ideal candidate has previous people management experience, strong operations experience, and a passion for delivering high-quality wellness experiences for corporate and community clients. LOCATION AND HYBRID WORK SCHEDULE This position is based in the Baltimore-Washington, DC Metro area and follows a hybrid work schedule. This position follows a hybrid work schedule based on business needs, client activity, event volume, and department priorities. Weekly expectations may include time in the office, onsite support with clients, prospects, or wellness events, and the opportunity to work from home as agreed upon with the supervisor. The schedule may vary based on seasonality, team needs, client meetings, and the growth of the Wellness Services department. The ideal candidate should be comfortable being in the field regularly to observe events, support quality assurance, understand the client experience, and contribute to strong execution across the team. WHY JOIN FX WELL Help scale a growing Wellness Services department with national reach and meaningful client impact. Lead the operational foundation behind corporate wellness events, provider networks, and service delivery. Build structure, systems, and standards in a department positioned for continued growth. Join a team culture rooted in accountability, evolution, service, and helping others achieve human greatness. WHAT SUCCESS LOOKS LIKE Wellness events are prepared, staffed, supplied, executed, and closed out with consistency and professionalism. The Director of Wellness Services is supported by a strong operational leader who owns day-to-day decisions and issue resolution. The Wellness Specialist Manager and Event Coordinator have clear workflows, accountability, communication, and support. Provider recruiting, onboarding, activation, retention, and utilization are organized and scalable. The Wellness Services Event Menu is operationally clear, realistic to sell, and consistently deliverable. KEY RESPONSIBILITIES Operations Leadership: Serve as the primary operational leader for Wellness Services, directly manage the Wellness Specialist Manager and Event Coordinator, lead weekly operations meetings, create clear accountability structures, and build scalable systems that support increasing event volume. Event Execution and Quality Assurance: Support systems for event preparation, supplies, inventory, ordering, packing, shipping, and post-event closeout. Monitor event readiness, identify risks before events occur, and attend client events regularly to evaluate setup, provider execution, participant experience, and client satisfaction. Provider Network and Recruiting Support: Partner with the Wellness Specialist Manager to support recruiting, hiring, onboarding, activation, retention, and utilization of 1099 wellness providers. Support the goal of recruiting and onboarding approximately 10-12 new providers per month, based on business needs and event demand. Event Menu Ownership: Own and maintain the operational structure behind the Wellness Services Event Menu, including activity outlines, educational purpose, provider expectations, supply requirements, setup needs, client expectations, quality standards, and event playbooks for each service offering. Sales and Cross-Functional Support: Partner with Account Management and Business Development to ensure services are sold accurately and realistically. Provide operational input on feasibility, lead time, provider availability, setup needs, client expectations, risks, and department capacity. Process Improvement and Scalability: Develop and document SOPs for event operations, provider staffing, supply management, and service delivery. Track recurring operational issues, implement improvements, monitor quality trends, and identify capacity constraints, operational gaps, and future staffing needs. WHAT WE ARE LOOKING FOR We are looking for a builder, organizer, and people leader. The right candidate is energized by creating clarity, improving systems, supporting teammates, and delivering polished wellness experiences in the field. This person should be comfortable balancing strategy with hands-on execution and should bring a calm, solution-oriented presence to a department that is growing quickly. COMPENSATION AND BENEFITS Compensation will be based on experience, qualifications, and overall fit for the role. FX Well offers a competitive employment package designed to support teammates personally and professionally. $60,000 - $80,000 annual salary range. Paid time off and company-recognized holidays, based on eligibility. Health insurance and voluntary benefit options, based on eligibility. Complimentary fitness membership and access to wellness-focused resources. Professional development, leadership growth, and opportunities to contribute to a growing department. A supportive team culture built around passion, accountability, evolution, and service. EQUAL EMPLOYMENT OPPORTUNITY FX Well is an Equal Opportunity Employer. We are committed to creating a diverse, inclusive, and respectful workplace where teammates can grow, contribute, and thrive. Employment decisions are based on business needs, role requirements, and individual qualifications, without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law. Requirements 3-5 years of relevant experience in operations, event management, wellness programming, corporate wellness, hospitality, client services, or a related field. Previous people management experience required; this should not be the candidate's first time managing direct reports. Experience managing events, field operations, service delivery, vendors, contractors, or distributed teams strongly preferred. Experience working with 1099 contractors, providers, vendors, or part-time field staff preferred. Strong organizational, communication, leadership, and problem-solving skills. Ability to manage multiple moving parts, competing deadlines, and time-sensitive details. Comfortable working in a fast-paced, growing, start-up-style environment where priorities can shift and processes are evolving. Self-motivated, proactive, detail-oriented, and able to operate without constant direction. Passion for events, wellness, service delivery, and creating excellent client experiences. Ability to travel within the Baltimore-Washington, DC Metro area for office days, client events, and team needs. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT This role requires regular computer-based work, communication with internal and external partners, and attendance at client events. The Wellness Operations Manager may occasionally assist with event setup, supplies, packing, movement of materials, and onsite support. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.