WFH Customer Support Agent – Entry Level

WFH Customer Support Agent – Entry Level AO | 100% Remote | Work From Home | Training & Mentorship Provided Help People. Build Relationships. Start a Career From Home. Are you friendly, dependable, and looking for an entry-level work-from-home opportunity where you can help people while building valuable professional skills? AO is seeking motivated, service-focused individuals to join our growing remote team as Customer Support Agents . You'll connect with individuals and families through scheduled virtual appointments, answer questions, explain available benefits, and provide personalized support throughout the client experience. No previous insurance experience is required. We provide training, mentorship, licensing guidance, and ongoing professional development. Why You'll Love This Opportunity ✔ 100% Remote / Work From Home ✔ Entry Level — No Prior Insurance Experience Required ✔ Qualified Leads Provided — No Cold Calling ✔ Weekly Performance-Based Pay + Bonuses ✔ Flexible Scheduling ✔ Comprehensive Training & Mentorship ✔ Career & Leadership Advancement Opportunities About the Role This position combines customer service, client support, and consultative insurance sales . You'll work with clients who have requested information about available benefits, learn about their needs, explain coverage options, and help eligible clients through the enrollment process. Our approach is centered on education, service, and relationship building—not high-pressure sales. What You'll Do Customer Support & Client Engagement Connect with clients through scheduled Zoom and phone appointments Serve as a professional point of contact for client questions Listen to each client's needs and provide clear, helpful guidance Explain available life, accident, and supplemental health benefit options Assist clients with applications and enrollment Help existing clients with policy reviews and beneficiary updates Provide ongoing policy and customer support Build lasting relationships through professional follow-up Maintain accurate digital client records and documentation Follow company procedures and applicable state insurance requirements What We Offer 🏠 100% Remote Work Work from home anywhere within the United States. Client appointments, training, coaching, and team meetings are conducted virtually. 📞 Qualified Leads — No Cold Calling Connect with individuals who have requested information regarding available benefits. No traditional cold calling and no purchasing leads. 💰 Weekly Pay + Performance Bonuses Compensation opportunities include: Weekly commission-based pay Performance bonuses Uncapped earning potential Renewal and residual income opportunities Additional compensation opportunities through leadership advancement This is a performance-based opportunity rather than a guaranteed hourly wage or salary. Individual earnings vary based on production and results. ⏰ Flexible Scheduling Create a schedule that supports your lifestyle while maintaining the consistency necessary to serve clients and achieve your professional goals. Full Training & Mentorship Provided Starting a new industry can feel overwhelming, which is why prior insurance experience is not required . Training and development include: Virtual onboarding State insurance licensing guidance Product and benefits education Customer service training Communication and relationship-building development One-on-one mentorship Weekly virtual coaching Ongoing professional development Leadership training and advancement support Benefits & Professional Support Qualifying representatives may have access to: ❤️ Health insurance reimbursement program 🛡️ Company-supported life insurance 💵 Renewal and residual income opportunities 🤝 Union representation and professional support 📈 Leadership development opportunities 💻 Modern virtual systems and business technology Eligibility and qualification requirements may apply. Who We're Looking For You don't need an insurance background to be successful. We're looking for individuals who demonstrate: Strong communication and active-listening skills Friendly, professional, and customer-focused attitude Genuine interest in helping others Self-motivation and accountability Dependability and strong work ethic Effective organization and time management Problem-solving abilities Comfort working independently from home Ability to collaborate within a virtual team Coachability and willingness to learn Commitment to professionalism and integrity Experience in customer service, retail, hospitality, healthcare, education, administration, banking, call centers, military service, client relations, or sales is helpful—but not required . We value attitude, consistency, professionalism, and willingness to learn over previous industry experience. Minimum Requirements Applicants must: Be at least 18 years of age Be physically located within the United States Be legally authorized to work in the United States Have access to a computer or laptop Maintain reliable high-speed internet Have webcam and microphone capability Maintain a quiet, professional workspace Be comfortable using Zoom and web-based applications Be willing and able to obtain the required state Life & Health Insurance License Licensing guidance is provided. Career Growth This entry-level opportunity can provide a pathway into increased responsibility and leadership. Team members who demonstrate strong performance, consistency, and leadership potential may pursue opportunities in: Client Services → Training & Mentorship → Team Leadership → Management Advancement is based on performance and professional development—not simply tenure. Virtual Interview Process All interviews are conducted through Zoom video conferencing , providing a convenient and accessible hiring experience. Qualified candidates will have the opportunity to learn more about the position, training, licensing requirements, compensation structure, and career advancement opportunities during the hiring process. Ready to Start Your Remote Career? If you're looking for an entry-level work-from-home opportunity where you can help people, develop valuable skills, receive ongoing mentorship, and build toward long-term professional growth, we'd love to hear from you. Submit your updated resume and contact information today to be considered. Work From Home. Support Families. Grow Your Skills. Build Your Future. 🚀