Wholesale Operations Manager

Job Description Fabletics is looking for a Wholesale Operations Manager to lead and execute day-to-day US Wholesale sales order operations, customer onboarding, account support, and vendor compliance. As the Wholesale business continues to scale, this role will be responsible not only for operational execution, but also for helping build the processes, tools, and standards needed to support a growing B2B business. The ideal candidate brings hands-on wholesale experience, preferably within apparel, and understands how established wholesale organizations operate across order management, retailer requirements, vendor compliance, EDI, fulfillment, and customer onboarding. This role will serve as a key operational partner to the Director of US Wholesale Operations, bringing industry experience and recommendations that help us scale efficiently while remaining hands-on and accountable for day-to-day operational performance. Reports to: Director, US Wholesale Operations What You Will Own Sales Order Operations Lead and execute day-to-day wholesale sales order operations across specialty and major accounts Own operational execution from order intake through booking, fulfillment, shipment, and issue resolution Establish priorities across accounts and proactively identify risks impacting customer delivery Partner with Sales, Fulfillment, Planning, and other cross-functional teams to resolve inventory, order, and shipment issues Ensure orders are processed accurately, completely, and within customer requirements and timelines Customer Onboarding & Account Operations Own the operational onboarding process for new specialty and major wholesale customers Coordinate customer setup across internal systems, EDI, and required operational workflows Establish scalable onboarding processes, requirements, and service expectations Maintain strong relationships with Sales and retailer partners and serve as a key operational escalation point Continuously improve onboarding speed, accuracy, and customer experience Vendor Compliance Own operational vendor compliance across US Wholesale accounts Maintain and operationalize retailer routing, shipping, labeling, packaging, documentation, and compliance requirements Partner with Fulfillment, Technology, Sales, and external partners to ensure requirements are understood and implemented correctly Identify compliance risks before shipment and drive corrective actions Track chargebacks and compliance issues, identify root causes, and implement processes to prevent recurrence Support onboarding of new retailer requirements and ensure operational readiness before orders begin shipping Operational Performance & Reporting Own operational KPIs across sales order management, onboarding, fulfillment, customer service, and vendor compliance Monitor performance, identify trends and risks, and drive corrective actions Build and maintain operational reporting that provides visibility into account health and execution Use data to identify opportunities to improve efficiency, service levels, and scalability Process Improvement & Scalability Evaluate existing wholesale workflows and identify opportunities to simplify, automate, and scale Design and implement SOPs, controls, and operational standards Bring wholesale industry knowledge and best practices to recommend how processes should evolve as the business grows Identify manual processes and operational gaps that should be addressed through process changes, technology, automation, or AI Partner with the Director of US Wholesale Operations on prioritization of operational improvements Build processes and documentation that can support additional team capacity and evolving ownership as the Wholesale organization scales Systems, Tooling & AI Serve as a wholesale operations subject matter expert across internal systems, EDI, retailer portals, and supporting tools Translate operational and retailer requirements into clear business requirements for Technology teams Provide input into tooling and system enhancements based on wholesale industry experience and business needs Partner with Technology on requirements, testing, implementation, and adoption of system enhancements Proactively utilize AI and automation tools to improve operational efficiency, reporting, documentation, analysis, and problem solving Identify opportunities to replace repetitive manual work with scalable tools and workflows Ensure new tools and processes solve operational needs and scale across accounts Cross-Functional Leadership Lead operational initiatives involving Sales, Fulfillment, Planning, Technology, Finance, and other cross-functional teams Drive accountability across stakeholders and ensure deliverables are completed on time Represent US Wholesale Operations in cross-functional execution forums Communicate operational risks, performance, and recommendations clearly to leadership Team & Functional Leadership Serve as a leader and subject matter expert within the Wholesale Operations function Establish clear execution standards and expectations across owned workflows Support training, knowledge sharing, and development as the team grows Build documentation, processes, and operating structures that enable responsibilities to scale across a growing team Remain hands-on in day-to-day execution while progressively taking on broader leadership responsibilities as the Wholesale organization evolves What You Bring Experience 5–7+ years of relevant experience in wholesale operations, B2B operations, order management, or related functions Direct experience working within a wholesale business strongly preferred; apparel, footwear, accessories, or consumer retail experience preferred Demonstrated understanding of the wholesale order lifecycle from customer onboarding and order intake through fulfillment and delivery Hands-on experience with retailer vendor compliance requirements, routing guides, EDI, labeling, shipping requirements, and/or chargeback management Experience improving or building operational processes within a growing wholesale organization Experience partnering with Technology or Systems teams to implement tools, integrations, automation, or process improvements Experience leading projects, processes, or workstreams with a high degree of autonomy Systems & Technical Skills Experience with wholesale sales platforms such as NuOrder preferred Experience working with ERP systems and EDI workflows Experience with retailer portals, vendor compliance platforms, reporting tools, or workflow management systems preferred Strong Excel and analytical skills Comfortable adopting and utilizing AI tools to improve productivity, analysis, documentation, and operational workflows Ability to quickly learn and navigate new systems and tools Ideal candidate brings foundational AI literacy, including experience using generative AI tools, and a proactive mindset to experiment with new technologies to drive productivity and innovation. Ways of Working Strong wholesale operational judgment and ability to recommend solutions based on prior experience Builder mindset with the ability to operate effectively in an evolving business Comfortable balancing hands-on execution with process building and longer-term scalability Proactively identifies where existing processes or systems will not scale and recommends better approaches Strong ownership and accountability for operational outcomes Able to balance customer needs, Sales priorities, operational requirements, and business risk Strong cross-functional communicator who can drive accountability while maintaining effective partnerships Comfortable operating independently while escalating strategic decisions and resource needs appropriately Success in This Role Wholesale sales orders are processed accurately, completely, and on time New customers are onboarded efficiently and operationally ready to transact Vendor compliance requirements are proactively managed and chargeback risk is reduced Operational KPIs provide clear visibility into performance and areas requiring action Processes become more standardized, automated, documented, and scalable as the business grows Technology and AI are leveraged to reduce manual work and improve operational effectiveness Technology investments and enhancements are informed by real wholesale operational requirements The Wholesale Operations function is structured to support additional scale, complexity, and team growth over time Where we are: This role will be based in our El Segundo Headquarters Compensation & Total Rewards: At Fabletics, we believe work and life should fit together! We continue to build a culture of flexibility, to empower you to do your best and put yourself first. Our Total Rewards program rewards employees for their hard work, supporting their health, well-being, families, and ultimately their life journey. Total Rewards at Fabletics includes: -Hybrid Work Schedule* -Discretionary Paid Time Off* -Summer Fridays* -Healthcare Plans -Employee Discounts -401k -Annual Bonus Program -Equity Program* -And More *Varied for retail, fulfillment and fully remote roles. The annual base salary range for this position is from $94,446-$105,000. The range provided includes the base salary that Fabletics expects to pay for the role. Offered base salary will be dependent on factors including the scope and complexity of the role, candidate’s related work experience, subject matter expertise and work location. #LI-Onsite Security Alert: Protect yourself from scams At Fabletics, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Fabletics emphasizes legitimate recruitment practices. Initial communication is primarily via official email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Teams or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means. Fabletics, Inc. is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable. At Fabletics, Inc., we champion a vibrant workplace culture that thrives on diversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all. Fabletics, Inc. will continue to champion a workplace culture that prizes diversity and inclusivity. We encourage you to apply regardless of meeting all qualifications and/or requirements.