Willow Analyst

Epic Willow Ambulatory Analyst (Contract) Location: 100% Remote (Candidates for Contract to Hire must reside in one of the following states: AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NJ, NY, PA, SC, TN, TX, VA, WI, WV) Duration: 6-Month Contract Schedule: Monday-Friday, 8:30 AM-5:00 PM On-Call Requirement: Participation in a rotating 24/7 support schedule Position Overview Our healthcare client is seeking an experienced Epic Willow Ambulatory Analyst to serve as the primary liaison between Information Technology and operational stakeholders. This role is responsible for translating business needs into technology solutions, supporting Epic applications, troubleshooting production issues, and ensuring optimal application performance across the organization. The ideal candidate will possess strong Epic Willow expertise, exceptional analytical and problem-solving abilities, and a customer-focused approach to supporting clinical and pharmacy operations. This position will play a critical role in application maintenance, system enhancements, upgrades, workflow optimization, and ongoing end-user support. Key Responsibilities Serve as the primary IT point of contact for Epic Willow Ambulatory stakeholders and operational teams. Manage and resolve incidents, requests, and application issues through the ServiceNow ticketing system. Provide day-to-day support for Epic Willow Ambulatory and related pharmacy applications. Participate in application upgrades, enhancements, testing, and implementation activities. Analyze business requirements and recommend technology solutions that align with organizational goals. Create and maintain system workflows, process documentation, and application support materials. Collaborate with clinical, operational, technical, and vendor teams to support system performance and optimization. Troubleshoot complex application issues and identify root causes for resolution. Monitor system functionality and ensure application performance meets business expectations. Support integrations and pharmacy-related third-party systems as needed. Participate in a rotating on-call schedule providing after-hours support for critical incidents. Required Qualifications Epic Willow Ambulatory Certification (Required) Experience supporting Epic Willow Ambulatory workflows and pharmacy operations. Strong understanding of Epic application build, configuration, and support. Experience troubleshooting incidents, managing service requests, and supporting production environments. Ability to engage quickly and provide effective support in a fast-paced healthcare setting. Strong analytical, organizational, and problem-solving skills. Excellent verbal and written communication skills. Experience collaborating with technical teams, operational stakeholders, and third-party vendors. Preferred Qualifications Epic Willow Inpatient Certification. Specialty Pharmacy Certification. Clinical knowledge or experience within a pharmacy, healthcare, or patient care environment. Experience supporting pharmacy-related third-party applications and integrations. Prior experience working within large healthcare systems or enterprise healthcare organizations. Technical Skills Epic Willow Ambulatory Epic Willow Inpatient Epic Build and Configuration ServiceNow Incident & Request Management Healthcare Application Support Workflow Analysis & Documentation System Upgrades & Enhancements Vendor Management Root Cause Analysis Work Environment This is a 100% remote, six-month contract opportunity supporting a highly respected healthcare organization. Team members work standard business hours and collaborate closely with clinical, operational, and technical teams while participating in a shared on-call rotation. Employees are attracted to the organization's collaborative culture, mission-driven healthcare environment, opportunities for professional growth, comprehensive benefits offerings, and the ability to make a meaningful impact on patient care. Job Type & Location This is a Contract position based out of Marlton, NJ. Pay and Benefits The pay range for this position is $80.00 - $90.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 25, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.