Windows Systems Engineer II - IN

Position Title : Windows System Engineer II Experience: 3-6 Years Location : Gurgaon / Remote (as applicable) Shift - Rotational ( 24x7) Role Summary We are looking for a Windows L2 Engineer to join the Technical Implementation Team and support the deployment, configuration, and implementation of enterprise Windows infrastructure solutions. The ideal candidate should possess strong hands-on experience in Windows Server builds, Microsoft SQL Server cluster deployments, and Active Directory environments. This role requires the ability to execute implementation projects, troubleshoot infrastructure issues, and collaborate with cross-functional teams to ensure successful customer deployments. Key Responsibilities Windows Server Implementation • Build, configure, and deploy Windows Server environments based on project requirements. • Perform server installation, hardening, patching, and post-build validation activities. • Support implementation and migration projects involving Windows Server platforms. • Ensure infrastructure is deployed following organizational standards and best practices. Microsoft SQL Server Cluster Deployment • Install, configure, and support Microsoft SQL Server Failover Clusters. • Assist in designing and implementing high-availability SQL environments. • Perform cluster validation, testing, and troubleshooting during implementation activities. • Work closely with database and application teams to ensure successful deployments. Active Directory & Domain Services • Configure and manage Active Directory Domain Services (AD DS). • Perform domain join, OU creation, GPO implementation, and user/group management. • Support domain migrations, trust relationships, and AD health checks. • Troubleshoot authentication, replication, and domain-related issues. Technical Implementation & Project Support • Participate in infrastructure implementation and customer onboarding projects. • Develop installation and deployment documentation. • Coordinate with project managers, architects, and support teams during project execution. • Validate system readiness before production handover. Troubleshooting & Support • Provide Level 2 support for Windows infrastructure-related issues. • Perform root cause analysis and resolution of implementation challenges. • Escalate complex issues to senior engineers when required. • Maintain implementation documentation and knowledge base articles. Required Technical Skills Core Skills • Strong knowledge of Windows Server 2016/2019/2022. • Hands-on experience in Windows Server Build and Configuration. • Experience with Microsoft SQL Server Cluster Builds and Configuration. • Strong understanding of Active Directory Domain Services (AD DS). • Knowledge of DNS, DHCP, Group Policy (GPO), and Windows Security. • Experience with Windows patching and server hardening. Additional Skills • Basic understanding of networking concepts (TCP/IP, DNS, Load Balancing). • Experience with virtualization technologies such as VMware or Hyper-V. • Knowledge of PowerShell scripting is an advantage. • Familiarity with ITIL processes and change management practices. • Strong troubleshooting and analytical skills. • Excellent communication and documentation skills. • Ability to work independently and manage multiple implementation activities. • Customer-focused approach with strong ownership and accountability. • Ability to work in project-driven, fast-paced environments. Desired Qualifications • Bachelor’s degree in computer science, Information Technology, or a related field. • 3-6 years of experience in Windows Infrastructure implementation and support. • Experience working in customer-facing implementation or professional services environments. Good to Have • Microsoft Certified: Windows Server Hybrid Administrator Associate • Microsoft Certified: Azure Administrator Associate • Microsoft Certified Solutions Associate (MCSA) or equivalent • Experience with Azure Infrastructure services. • Knowledge of automation using PowerShell. About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.