WinMagic SecureDoc Enterprise Server Administrator (Remote)

Overview Tier One Technologies is hiring a WinMagic SecureDoc Enterprise Server Administrator to support our direct U.S. Government client. This remote Contract-to-Hire position will be originated in Raleigh, NC. SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT. Responsibilities Provide support for the Full Disk Encryption infrastructure for our customer’s Endpoint Technology Engineering Infrastructure team. Work with Full Disk Encryption requirements mandated by CISO as part of adhering to portions of the AS-805 Information Security Handbook specifically sections 9-7.1 Encryption. Help managing the WinMagic SecureDoc Full Disk Encryption Infrastructure via the SecureDoc management platform. Design and enhancements to Full Disk Encryption (SecureDoc) and remote support platforms (Dameware). Perform integration testing of new hardware devices for compatibility with (SecureDoc) and remote support platforms (Dameware). Maintain full disk encryption (SecureDoc) and remote support platforms (Dameware) keeping them up to date and secure. Manage and maintain WinMagic SecureDoc infrastructure components. Keep Full Disk Encryption and remote support platforms up to date and secure. Provide day-to-day internal customer support (CISO, postal inspectors, postmasters, sales, clerks, etc.). Participate in the preparation of materials and oral presentations for customers and management. Play a lead role in meetings relating to specific technical projects or tasks. Respond promptly to incidents in ServiceNow. Diagnose and repair system problems working closely with vendor support for all servers, software and other hardware directly or with team members. Test latest encryption software packages against current and future hardware and software platforms to ensure compatibility with the latest business refresh efforts. Evaluate program failures and implement remediation solutions for success. May lead project teams within assigned unit develop, plan and manage project tasks. Qualifications A degree from an accredited College/University in the applicable field of services is preferred. 4 additional years of relevant experience in lieu of a college degree is required. 8+ years of experience working with various Endpoint encryption products. Expert knowledge of PC hardware, including BIOS (Basic Input/Output System) and UEFI (Unified Extensible Firmware Interface), as well as experience integrating docking stations and installing and troubleshooting firmware updates. Ability to provide expert-level end-user support and resolve escalated technical issues. Strong knowledge of multiple versions of endpoint products, including testing and validation capabilities. Hands-on incident escalation and remediation, including documentation of incident response workflows. Excellent communication skills. Must be eligible to obtain a Position of Public Trust clearance. All candidates must be a US Citizen or have permanent residence status (Green Card). Candidate must have lived in the United States for the past 5 years. Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.