Workforce Enablement and Automation Manager

Description IT’S MORE THAN A JOB. IT’S A CALLING. At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas. If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you. Transforming lives is our life’s work. CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more. UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth. BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being. COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients. IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%. COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more. C ompensation: $75,000 - $85,000 Depending on Experience Position Summary: The Workforce Enablement and Automation Manager oversees the Revenue Operations cross-functional support team that provides backup coverage across coding, payment posting, eligibility, verification of benefits, denials and follow-up, and patient collections during periods of backlog, PTO, other staffing needs. This role also leads the development of policies, procedures, and training materials for Revenue Operations, and manages automation and AI agent initiatives with third-party vendors to identify and implement the highest-ROI process automation opportunities. The Manager reports to the Director, Revenue Cycle Operations and partners closely with functional leaders across the department to keep staffing, documentation, and automation aligned with operational needs. Essential Responsibilities: Manages and develops an effective staff: providing effective communication, leadership, guidance, and resources according to organizational policies and applicable laws and regulations. Determines staff qualifications and competency: recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards. Establishes and monitors staff safety and regulatory compliance, as well as supports Revenue Cycle productivity and quality expectations. Manages the Revenue Operations cross-functional support team, deploying staff across coding, payment posting, eligibility, verification of benefits, denials and follow-up, and patient collections to cover backlog, PTO, FMLA, and other staffing gaps. Assesses staffing needs and backlog across Revenue Operations functions on an ongoing basis and prioritizes support team deployment accordingly. Leads the development, documentation, and maintenance of Revenue Operations policies, procedures, and standard work across all functions. Designs and delivers cross-training programs so that support team members and new hires can competently perform tasks across multiple Revenue Operations functions. Manages the relationship with third-party automation and AI vendors, including scoping engagements, tracking deliverables, and holding vendors accountable to agreed timelines and outcomes. Identifies, evaluates, and prioritizes automation and AI agent opportunities across Revenue Operations based on projected return on investment and operational impact. Partners with functional leaders, including the Payment Posting & Coding Manager, Revenue Recovery Manager, and Patient Collections Supervisor, to pilot, test, and roll out automation and AI-enabled workflows. Monitors the performance of implemented automation and AI agents, tracking accuracy, efficiency gains, and financial impact, and adjusts or escalates issues as needed. Compiles and communicates workforce enablement and automation status, including support team utilization and automation ROI, to the Director, Revenue Cycle Operations. Supervisory or Managerial Responsibility: Directly supervises 3-5 employees; also manages vendor management relationships with third-party automation and AI partners. Other Duties : Other duties as assigned by management. Minimum Qualifications: High school diploma or general education degree (GED) required. Bachelor's degree in healthcare administration, business, or related field preferred. Eight years of experience in healthcare revenue cycle operations required, ideally with experience across multiple revenue cycle functions (coding, payment posting, eligibility, collections), including three years of supervisory experience and prior experience managing vendor relationships or leading process improvement/automation initiatives required. Experience with robotic process automation (RPA), AI-enabled tools, or workflow automation platforms required. Experience with EHR and billing systems required. Proficiency in Microsoft Office Suite required. Location: Remote Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. #LI-KF1