Working Student – Operations Specialist

Build with us Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe. Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind. We're one of Europe's fastest-growing fintechs, with 900+ Mollies across 12+ locations. Our people make this growth possible. We move fast, build with purpose and care deeply about our customers. Whether you're solving problems, building market-leading products or exploring how AI can make work smarter, you'll have the freedom to create and the trust to deliver. If you're ready to grow, shape the future of fintech and join an ambitious, high-performing team, this is the place for you. Your impact Mollie operates every day, and so do our customers. You will play a crucial role in supporting our 7-day operations across Risk Operations and Business Support. This hybrid role gives you direct exposure to compliance and customer service, allowing you to learn fast and make a tangible difference in how safely and smoothly businesses interact with our platform. You'll take the lead on screening reviews, website verifications, and upholding our Know Your Customer (KYC) and Customer Due Diligence (CDD) standards. Beyond compliance, you'll provide vital weekend phone support and manage tasks related to cards and our online reputation. We need someone ready to jump in, solve problems, and keep our operations moving forward without missing a beat. What you'll ship Drive consistent, high-quality case outputs during every shift to keep operations moving. Maintain excellent QA pass rates and resolve customer issues with speed and precision. Hit and exceed Service Level Agreement (SLA) targets to ensure our merchants are always supported. Conduct thorough screening reviews and website verifications to uphold our risk and compliance standards. Deliver reliable weekend phone support and efficiently manage online reputation tasks. What you'll bring Active enrollment in a University or HBO program (bachelor’s or master’s degree). Fluency in both English and Dutch (knowing other European languages is a bonus). Availability and readiness to work weekend shifts. Clear, confident communication skills driven by a customer-first mindset. A detail-oriented, highly organized approach with the ability to own your work independently. You are available for 10 hours per week (8 hours during the weekend and 2 hours during the week). Grow your way At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms. You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step. No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way. Unlock your full potential and join us to eliminate financial bureaucracy If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you. Apply with your CV (in English) using the form below. Want a peek behind the scenes? Check out what life at Mollie is really like. AI at Mollie We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.