Workplace Cloud & SaaS Lead (Contract)

Description CoinFlip is a global digital currency platform company focused on providing consumers with simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network of?cryptocurrency?kiosks by transaction volume, with more than 5,500 kiosks across 49 U.S. states,?Puerto Rico,?Canada,?Australia,?New Zealand,?South Africa,?Italy,?Panama, Brazil, Mexico, and Spain. CoinFlip’s digital currency kiosks make buying and selling major?cryptocurrencies?accessible for consumers who wish to purchase digital currency using cash. CoinFlip also operates CoinFlip Preferred, a personalized over-the-counter service that provides investors with custom, white-glove support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an investment group offering coaching, funding, and networking support to early-stage crypto and web3 projects. We also offer the CoinFlip Crypto Wallet, a self-custodial cryptocurrency wallet available for iOS and Android devices. CoinFlip was founded in 2015 by?Daniel Polotsky,?Kris Dayrit,?Alan Gurevich, and?Ben Weiss. Headquartered in?Chicago, CoinFlip placed in the top 500 on the 2021, 2022, and 2023 Inc. 5000 list, and on the 2022 and 2023 Deloitte Technology Fast 500, was named the 2021 and 2022 #1 fastest-growing company in?Chicago?by Crain's, ranked in Chicago Tribune’s Top Workplaces in 2021 and 2022, and was awarded the 2021 and 2022 Stevie ® Awards for Customer Service. To learn more about CoinFlip and how to get started on your digital currency journey, visit?www.CoinFlip.tech.?? Overview: The Workplace Cloud & SaaS Engineer is responsible for the deployment, administration, and automation of CoinFlip’s SaaS platforms, collaboration tools, and identity-integrated services. This tole ensures our workplace systems are secure, scalable, and user-friendly, supporting internal teams across productivity, access, and day-to-day technical experience. You’ll play a key role in managing core SaaS apps, supporting identity integrations (SSO, MFA, provisioning), and automating repeatable processes across the modern workplace tech stack. Responsibilities: SaaS Platform Administration & Optimization Manage and support workplace SaaS applications, such as O365, Atlassian, Azure, AWS, etc. Monitor application health, license utilization, user access, and service configurations. Participate in onboarding/offboarding processes by ensuring clean provisioning and deprovisioning across platforms. Collaborate with Cloud & Workplace lead to improve employee experience through reliable and secure SaaS tooling. Identity, Access & SSO Support Assist with SSO integrations, SCIM provisioning, and IAM workflows across critical SaaS apps. Support enforcement of least privilege access, MA, and user entitlements in partnership with Security. Help troubleshoot and resolve identity-related issues across federated and managed apps. Automation & Process Improvement Develop and maintain scripts or low-code workflows to automate common SaaS operations. Assist with the design and execution of SaaS lifecycle automations (e.g., license reclaims, app access reviews, user group syncs, etc.) Identify opportunities for self-service, delegation, and administrative consistency. Monitoring, Troubleshooting & Support Respond to escalations related to SaaS app functionality, access issues, and service disruptions. Proactively monitor SaaS health and performance; escalate outages or risk conditions. Document solutions and contribute to internal knowledge bases (JIRA, Confluence, SharePoint). Project & Platform Support Participate in SaaS rollouts, integrations, and tool rationalization efforts. Support workplace and Security teams during audits or vendor transitions (e.g., app offboarding, data migrations). Assist with SaaS Management platform usage and insights to help manage spend and sprawl. Qualifications: 2-4 years of experience in workplace technology, SaaS engineering, or enterprise IT administration. Hands-on experience with O365, Atlassian (Jira/Confluence), Zoom, or equivalent tools. Familiarity with identity protocols such s SAML, SCIM, OAUth, and experience with SSO integrations. Strong scripting or workflow automation knowledge (e.g., PowerShell, Python, etc.). Ability to work across teams and deliver high-quality support in a fast-paced environment. Nice to have: Experience with Microsoft Entra or other IDaaS platforms. Familiarity with device management, and SaaS governance principles. Knowledge of ITIL, SaaS lifecycle management, or license optimization best practices. Previous exposure to regulated industries as fintech or crypto. Base Annual Salary: $24,000 - $42,000 USD Working at CoinFlip means collaborating with experienced and innovative leaders who share a clear vision and a track record of success. We offer a collaborative and positive working environment where we encourage employees to balance productivity with time to recharge. Compensation is above and beyond a typical “startup” — we offer competitive salaries, performance-based incentives, and competitive benefits for full-time employees. CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP." Message and data rates apply. If you require a special accommodation, please let us know and we’ll work with you to meet your needs.