About The Company
About Cleo
At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.
Cleo is a rare success story: a profitable, fast-growing unicorn with over $380 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.
If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.
Follow us on LinkedIn to keep up to date with new product features and insights from the team.
About The Role
As the Workplace Experience Lead, you will own and continuously improve the workplace and employee experience across the business. You'll create an inclusive environment where employees can do their best work, feel connected to our culture, and have a positive experience throughout their employee journey.
This is a hands-on role that combines workplace operations, employee engagement, project ownership, and strategic thinking. You'll work closely with People, IT, Operations, and business leaders to deliver a high-quality workplace experience while driving initiatives that improve engagement, culture, and ways of working.
Key Responsibilities
Workplace Operations
- Own the day-to-day workplace experience, ensuring the office is safe, welcoming, well-maintained, and operating efficiently.
- Manage workplace vendors, services, and facilities relationships.
- Own workplace budgets and monitor spend across workplace initiatives and events.
- Establish and continuously improve workplace processes, standards, and service levels.
- Act as the escalation point for workplace issues and ensure timely resolution.
Employee Experience & Engagement
- Design and deliver employee experience initiatives, including onboarding, recognition, wellbeing, celebrations, and engagement activities.
- Own and manage the annual workplace and employee experience calendar.
- Lead the planning and delivery of company events, team activities, and cultural initiatives.
- Partner with managers and senior leaders to support employee engagement and recognition programs.
- Create inclusive experiences that support both in-office and hybrid employees.
Projects and Continuous Improvement
- Lead workplace projects, including office improvements, workplace changes, and large-scale events.
- Manage project plans, budgets, timelines, and stakeholder communication.
- Gather employee feedback and use insights to improve workplace experiences and programs.
- Track and report on workplace and engagement metrics, identifying opportunities for improvement.
Leadership & Partnership
- Provide guidance and support to Workplace Experience team members and help maintain high standards across the function.
- Build strong relationships with stakeholders across People, IT, Operations, and the wider business.
- Influence decisions and drive workplace initiatives that support business goals and company culture.
- Take ownership of high-impact initiatives and deliver measurable outcomes.
- You’ll support the day-to-day running of the office, helping to keep spaces clean, organised, and fully stocked with supplies and equipment.
- You’ll assist with managing post, deliveries, and visitor coordination, ensuring a smooth and welcoming in-office experience.
- You’ll help prepare meeting rooms and shared spaces, making sure they are set up and ready for use.
- You’ll support the setup and delivery of in-office events, team activities, and workplace initiatives.
- You’ll assist with onboarding by preparing desks, coordinating logistics, and helping create a positive first-day experience for new joiners.
- You’ll contribute to employee recognition efforts, including cards, gifts, and small “surprise & delight” moments.
- You’ll respond to workplace requests and tickets, providing support on basic queries and escalating more complex issues when needed.
- You’ll support the team with data tracking, simple reporting, and administrative tasks.
- You’ll contribute to small projects and lower-complexity initiatives within the WEX team, building confidence and ownership over time.
- You’ll communicate clearly with teammates and stakeholders, ensuring tasks are completed reliably and issues are escalated appropriately.
What We're Looking For
- 5+ years Experience in Workplace Experience, Office Management, Employee Experience, Facilities, Operations, or a similar field.
- Experience leading workplace initiatives, projects, events, or employee engagement programs.
- Strong organisational and project management skills with the ability to manage multiple priorities.
- Experience managing vendors, budgets, and cross-functional stakeholders.
- Excellent communication and relationship-building skills.
- Comfortable balancing strategic planning with hands-on execution.
- A proactive mindset with a passion for creating exceptional employee experiences.
What do you get for all your hard work?
- A competitive compensation package (base + equity)
- Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
- A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
- Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
- Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
Other Benefits
- Company-wide performance reviews every 6 months
- Generous pay increases for high-performing team members
- Equity top-ups for team members getting promoted
- 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
- 6% employer-matched pension in the UK
- Private Medical Insurance via Vitality, dental cover, and life assurance
- Enhanced parental leave
- 1 month paid sabbatical after 4 years at Cleo
- Regular socials and activities, online and in-person
- We'll pay for your OpenAI subscription
- Online mental health support via Spill
- Workplace Nursery Scheme
- And many more!
Welcoming everyone
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
If there’s anything we can do to accommodate your specific situation, please let us know.
Download the test flight
App access for people in the UK & Europe: If you are an iOS user, please use this link to sign up to our TestFlight version of the app, so you can have a play around with the functionality and features: https://testflight.apple.com/join/fDG9hWng
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Cleo AI. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Cleo AI may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Cleo AI's Candidate Privacy Notice
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Cleo AI. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Cleo AI may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Cleo AI's Candidate Privacy Notice