Worksite Billing Auditor I (Remote)

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Worksite Billing Auditor I ? Globe Life is looking for a Worksite Billing Auditor I to join the team! In this role, you will be responsible for handling the incoming calls and emails from the agency offices, accounts, and policyholders. You will research and use information from a variety of sources to solve complex problems, answer questions, and assist business owners and bookkeepers with their invoices. This is a remote / work-from-home position. What You Will Do: Communicate and explain basic account information to the customer, including their billing statements. Aid users with our online billing system. Maintain composure in stressful situations, manage and diffuse high-tension Situations. Maintain high-quality customer service. Participate in phone rotation. Research miscellaneous issues from our accounts & agencies. Respond to emails and inquiries in a timely manner. What You Can Bring: Call center experience (1+ years preferred). Customer service experience (2+ years preferred). High school diploma or GED. Insurance experience is a plus. Bilingual (Spanish/English) is a plus. Strong attention to detail. Desire to provide great customer service. Excellent communication skills (written and verbal). Excellent multi-tasking and organizational skills. Excellent time management skills. Proficient in Microsoft Office. Have the ability to maintain composure in stressful Situations, manage and diffuse high-tension situations. Must be able to work in a fast-paced environment. Must be self-motivated and able to stay focused, even when working from home. Reliable and punctual. The ability to work independently and make logical decisions based on the information provided. Applicable To All Employees of Globe Life Family of Companies: Reliable and predictable attendance of your assigned shift. Ability to work full time and/or part time based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life: Competitive compensation designed to reflect your expertise and contribution. Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan. Paid holidays and time off to support a healthy work-life balance. Parental leave to help our employees welcome their new additions. Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. Company-paid counseling for assistance with mental health, stress management, and work-life balance. Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.