Job Title:WSA L2 Cloud - Philippines
Shift Time: US Shift Time
Location: 100% Remote
Job Description
Candidate should have excellent spoken and written English language skills.
6 8+ years' experience in a Windows System Admin role
6-7 years M365 and Microsoft Server
4+ years Azure Infra and Admin Experience
Microsoft Certification
Candidates having experience in MSP environment and working experience with US based Clients will be given preference.
Required Technical Experience
Experience supporting Active Directory including group policy, PowerShell scripting & domain trust
Proven ability to manage server roles & features, regular support operations, end-users support calls.
Managing Exchange and Office 365 environments
Have Done Migration work for Office 365 and Azure environments.
Having hands on good experience on Virtualization (VMWare, Hyper-V)
Proven experience managing industry-leading cloud provider platforms: Azure
Experience managing remote access solutions including Microsoft RDS, administration
Experience in Firewall
Experience in Patching.
Sever Administration 2022/2019/2016
Experience in Intune.
Experience in MDM.
Experience in Backup like Veeam etc.
Experience in Azure or Entra AD, AD Sync and Azure VM.
Experience working with vendors, Microsoft licensing in an introductory support role
Proven experience troubleshooting ISP related issue and co-ordination with the vendor's
Comprehensive knowledge of managed services & multi-tenant support environments
Must have good written and verbal communication skills.
Preferred Attributes
An ability to participate in many projects simultaneously.
Great attention to detail and a high level of organization.
The desire to work as part of a team.
Critical thinking aptitude.
Empathy for our customers and team members and their circumstances and a desire to help them.
A positive, courteous demeanor.
An aptitude towards service.
Ability to learn from experience.