Youth Services VP of Operations

Description Get to know Thompson! Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida Tennessee and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity. What will you do as the Vice President of Operations? As a Vice President of Operations in the Operations department, you will lead and develop a multi-state team of State Directors and Operations Directors to ensure consistent performance across all business units, drive financial sustainability, program quality, and workforce stability, and build scalable leadership systems that enable growth and expansion. This role is accountable for selecting, coaching, and evaluating leaders; aligning performance expectations across states; and ensuring each business unit operates as a healthy, sustainable, and mission-aligned unit. A typical day as a Vice President of Operations will include coaching and evaluating State and Operations Directors; reviewing multi-state performance data (financials, staffing, and program outcomes); making resource allocation decisions across states; addressing leadership or performance gaps; partnering with executive leadership on growth and expansion decisions; and reinforcing leadership expectations, accountability systems, and operating standards across all units. As a Vice President of Operations , this is a primarily remote, location to be near Matthews/ Charlotte as this is our home state. This role is a multi-state leadership role that requires regular travel to program locations and flexibility to engage across time zones. The role may require occasional evenings or weekends based on operational needs, leadership support, or expansion activities. What does this position offer? Starting Pay Range: $102k-123k annually Fantastic Full-time benefits… 3 weeks paid time off (PTO) first year plus 10 paid holidays! Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options 401K Match Education Reimbursement Referral Bonus Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service Paid time off for volunteering in the community Free EAP services Mileage Reimbursement iPhone and Laptop provided for eligible roles Multiple opportunities for growth Requirements Minimum Qualifications/Requirements: Master’s degree in human services, social work, business, public administration, or other related field. Minimum 10 years of progressively responsible related experience in program management, preferably in the nonprofit and/or human service sector. Minimum 7 years of leadership experience. Experience as a leader of leaders required. You’re the right fit for the Vice President of Operations role if... You have a passion for growing and developing staff. You enjoy knowing you’re making an IMPACT on the lives of others EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you If your qualifications meet the requirements of the job and you want to be part of a winning culture, don’t delay! Apply at thompsoncff.org where we are strengthening Children, Families, and Communities! Thompson is an Equal Opportunity Employer. Text us at 704-946-6455 for additional information!