401(k) Associate

The 401(k) Associate supports the firm's role as 3(38) Investment Manager and fiduciary partner to plan sponsor clients. This role owns day-to-day management of the investment menu, plan governance and compliance coordination, and client outreach, with a primary mandate of driving measurable growth in employee participation, deferral rates, and overall plan health across an assigned book of client plans. Duties and Responsibilities: Plan Management & Governance • Serve as the day-to-day point of contact for plan design, operational issues, and the plan's compliance calendar. • Prepare materials and minutes for plan committee / fiduciary meetings. • Coordinate compliance testing (ADP/ACP, top-heavy, 410(b)) with TPAs and recordkeepers. • Track completion of Form 5500, Summary Annual Report, and required participant notices (QDIA, safe harbor, 404(a)(5) fee disclosures). • Maintain each plan's fiduciary file (IPS, meeting minutes, benchmarking reports, notices) in audit-ready condition. • Monitor plan document restatements, amendments, and required regulatory updates (e.g., SECURE 2.0 provisions). Participation & Engagement Growth • Design and execute campaigns to increase enrollment, deferral rates, and overall participation for each client plan. • Partner with recordkeepers on auto-enrollment, auto-escalation, and re-enrollment strategies. • Deliver employee education seminars, webinars, and one-on-one enrollment meetings. • Track plan health metrics (participation rate, average deferral rate, average balance) and report trends to clients and internal leadership. • Identify under-saving or under-enrolled employee segments and build targeted outreach campaigns. Client Outreach & Relationship Management • Conduct regular check-ins and lead annual plan review meetings with plan sponsors. • Respond to client questions regarding plan performance, compliance status, and participant issues. • Prepare client-facing reports: fiduciary review decks, benchmarking summaries, and participation dashboards. • Support new client onboarding and plan-to-plan transitions/conversions. • Assist with RFP responses and finalist presentations for prospective plan sponsor clients. · 2–5 years of experience in retirement plan services, recordkeeping, TPA operations, or an RIA/advisory environment · Series 65 license required (or must be obtained within 6 months); Sponsorship is provided · Working knowledge of ERISA, DOL regulations, and fiduciary responsibilities under 3(38)/3(21) arrangements · Strong presentation and communication skills for participant-facing education · Experience with CRM systems (Juniper Square, Salesforce, or HubSpot) · Excellent verbal and written communication skills · Strong interpersonal and relationship-building abilities · Proficiency in Microsoft Office Suite, Google Workspace, and CRM platforms · Analytical mindset with the ability to track and interpret sales data