AI Solutions Analyst

About Us

We are ICT Solutions – our focus is on delivering innovative technology solutions to the business world, and we’re excellent at it. We are passionate about our people, we are bold, and we love a challenge – something our track record of awards and flagship projects is a testament to.

The Role

Join our Software Projects Team and lead the way in AI-driven business transformation. We are looking for an AI Solutions Analyst to help organisations unlock the full potential of Microsoft Copilot and the Power Platform. As a senior member of the team, you will work closely with customers to understand strategic business challenges and translate them into scalable AI-powered workflows, copilots, automations, and business applications.

This is a role for someone who combines strong business analysis expertise, hands-on solution design, and a strategic mindset, and who enjoys partnering with organisations to deliver meaningful transformation through AI.

What you’ll do

• Lead Copilot awareness, enablement, and adoption workshops for business and leadership teams.
• Identify and champion AI-driven productivity opportunities across workflows, communication, and business processes.
• Lead the translation of business requirements into AI-powered workflows, automations, and conversational copilots.
• Design, build, and guide the development of solutions using Power Platform tools, including Power Apps, Power Automate, and Copilot Studio.
• Oversee and contribute to solution development, testing, deployment, and continuous improvement.
• Mentor team members while supporting data preparation, analysis, and visualisation for AI and automation solutions.
• Develop and deliver training materials and hands-on Copilot and AI adoption sessions to business users and stakeholders.
• Provide expert guidance and operational support while identifying further opportunities for AI-driven optimisation.

What you’ll need

• Experience in requirements gathering, process mapping, documentation, and stakeholder engagement.
• Ability to manage multiple workstreams, prioritise effectively, and work independently.
• Exposure to digital transformation or technology-driven initiatives.
• Confidence in facilitating workshops and delivering training, including to senior stakeholders.
• Strong communication skills with the ability to translate complex technical concepts into clear, user-friendly language.
• Experience working with Microsoft 365 productivity tools.
• Understanding of workflows, data structures, and solution lifecycle fundamentals.
• A strong interest in AI-driven transformation and modern workplace technologies.

Benefits you'll enjoy

• Study Leave
• Career Growth & Personal Development Support
• Health Insurance
• Mobile Subscription
• Hybrid Work
• Regular Get-together & Social Activities
• Parking Benefit by Rotation
• Relocation Package including Relocation Assistance.

Please note that an important requirement of this technical role is the attainment of a Personnel Security Clearance certificate applied for in Malta. An application for this certificate can only be processed by the relevant authority if the applicant is from either an EU Member State or has been residing in the Maltese islands for the past five years. Unless this requirement can be fulfilled, we will not be able to proceed with your application.