Assistant Executive Housekeeper

JOB SUMMARY The Assistant Executive Housekeeper supports the Executive Housekeeper in the daily management and operation of the Housekeeping department, including guestrooms, public areas, recreation/health club facilities, and laundry operations where applicable. This role assists in ensuring the highest standards of cleanliness, maintenance, presentation, and service are consistently achieved in line with Marriott brand standards. The Assistant Executive Housekeeper plays a key role in driving guest satisfaction, team performance, operational efficiency, and cost control while supporting the overall success of the department. KEY RESPONSIBILITIES Housekeeping Operations Management Assist in the supervision of daily housekeeping operations across guestrooms, public areas, recreation facilities, and laundry areas as applicable. Ensure guest room status updates are communicated accurately and promptly to the Front Office team. Coordinate with the Engineering department to address maintenance issues and ensure timely resolution. Support the implementation and monitoring of cleaning schedules, productivity standards, and room assignments. Obtain and prioritize room cleaning assignments based on operational requirements, arrivals, departures, and guest needs. Ensure all guestrooms, public areas, and back-of-house areas meet Marriott cleanliness and presentation standards. Conduct regular inspections of guestrooms, public areas, and employee areas to identify deficiencies and implement corrective actions. Ensure all housekeeping associates have the required supplies, equipment, tools, and uniforms to perform their duties effectively. Quality Assurance & Brand Standards Support and maintain an effective inspection program to ensure consistent quality standards. Monitor compliance with departmental policies, standard operating procedures (SOPs), and Marriott brand standards. Identify opportunities to improve housekeeping processes, service delivery, and operational efficiency. Communicate quality concerns and follow up with team members to ensure corrective actions are completed. Maintain a strong focus on cleanliness, hygiene, safety, and attention to detail throughout the property. Financial & Inventory Management Assist in managing departmental expenses and controlling operational costs to achieve budget targets. Monitor consumption and usage of guest supplies, cleaning chemicals, linen, and uniforms. Conduct regular inventory checks and ensure sufficient stock levels are maintained. Assist with ordering housekeeping supplies, cleaning products, equipment, and uniforms. Support forecasting, budgeting, and payroll monitoring activities as required Identify cost-saving opportunities while maintaining service quality and guest satisfaction. Guest Experience & Service Excellence Ensure guestrooms and public spaces are maintained to the highest standards to enhance guest satisfaction. Respond promptly and professionally to guest requests, concerns, and complaints. Support service recovery initiatives and follow through to ensure guest issues are resolved effectively. Encourage and empower associates to deliver exceptional service experiences. Promote a culture of guest-focused service and continuous improvement throughout the housekeeping team. Leadership & Team Development Assist in leading, motivating, and developing the housekeeping team to achieve operational excellence. Provide ongoing coaching, guidance, and support to associates and supervisors. Conduct daily briefings and communicate departmental objectives, priorities, and service expectations. Support departmental training initiatives and ensure associates are knowledgeable of standards and procedures. Foster teamwork, collaboration, and a positive work environment that reflects Marriott's values and culture. Human Resources & Workforce Management Assist in recruitment, interviewing, onboarding, and training of housekeeping associates Ensure staffing levels align with business demands and operational requirements. Monitor employee performance and provide constructive feedback and coaching. Participate in performance evaluations and development planning discussions. Support disciplinary processes in accordance with company policies, procedures, and local labor regulations. Participate in workplace investigations and employee accident reviews as required. Ensure employees understand departmental expectations, goals, and performance standards. Health, Safety & Compliance Ensure compliance with all workplace health, safety, sanitation, and hygiene standards. Promote safe handling and usage of cleaning chemicals, equipment, and operating procedures. Support departmental readiness for internal audits, brand inspections, and compliance reviews. Conduct regular workplace safety checks and ensure corrective actions are implemented. Maintain compliance with Marriott standards, local legislation, and environmental sustainability practices. Continuous Improvement Monitor departmental performance metrics and identify opportunities for improvement. Assist in implementing initiatives that enhance productivity, quality, and guest satisfaction. Participate in operational audits and develop corrective action plans where required. Support innovation and best practice implementation within housekeeping operations. Contribute to achieving departmental goals and overall property success. OUR BENEFITS Exclusive staff discounts on hotel accommodation and food & beverage across all Marriott International properties for you, your family, and friends. Career growth and development through Marriott’s global learning and training programs. Employment with a globally recognized hospitality brand committed to diversity, inclusion, and equal opportunity. Duty meals provided. Associate transportation provided. Medical and Life Insurance. Relocation Benefit for Overseas Candidates. QUALIFICATION AND EXPERIENCE Diploma or Degree in Hospitality Management, Hotel Management, Business Administration, or a related field preferred. Minimum of 5 years of leadership experience in Housekeeping operations within a hotel or resort environment. Previous supervisory experience in Housekeeping is highly desirable. Strong understanding of housekeeping operations, cleaning procedures, sanitation standards, and quality control practices. Experience coordinating with Front Office and Engineering teams to ensure seamless guest service delivery. Knowledge of inventory management, cost controls, budgeting, and departmental productivity measures. Familiarity with Property Management Systems (PMS) such as Opera or similar hotel systems. Sound knowledge of Workplace Health & Safety practices and hospitality industry regulations. Strong leadership, communication, coaching, and interpersonal skills. Ability to prioritize tasks, manage multiple responsibilities, and perform effectively in a fast-paced environment. Flexible to work shifts, weekends, and public holidays as required. Demonstrated commitment to delivering exceptional guest experiences and operational excellence. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.