Business Analyst (Air Cargo)

Location: Dubai, UAE (Client Site)

Salary: AED 10,000 – AED 13,000 / month

Benefits: Work visa, air tickets, medical insurance, gratuity, paid time off

Experience: 3–5 years of relevant experience

Reference: FZ-AE-496

Cinergie Digital is hiring a Business Analyst with strong air cargo domain knowledge to gather, document, and deliver business and system requirements across end-to-end cargo operations. The role works closely with business users, IT teams, and vendors — covering processes from booking and acceptance through warehouse operations, shipment tracking, and delivery — and supports testing, integrations, and day-to-day system issues.

Key Responsibilities

• Gather and document business and system requirements from cargo stakeholders across operations.

• Analyze and support cargo processes including booking, acceptance, warehouse operations, shipment tracking, and delivery.

• Prepare requirement documents, process flows, user stories, and functional specifications.

• Participate in system testing and User Acceptance Testing (UAT), driving issue resolution through to closure.

• Support system integrations and data analysis related to cargo operations.

• Identify process improvement opportunities and recommend technology solutions.

• Provide production support and assist users with system-related issues.

Required Technical Skills

• 3–5 years of experience as an IT Business Analyst on operational systems.

• Hands-on air cargo/aviation domain experience is required, with an end-to-end understanding of cargo operations and workflows.

• Working knowledge of the SkyChain cargo management system (or a comparable air cargo platform).

• Strong requirements gathering and documentation skills — BRDs, process flows, user stories, functional specifications.

• Experience with system testing, UAT, and supporting system implementations.

• Exposure to system integrations and operational data analysis.

Candidate Profile

• 3–5 years in business analysis with direct cargo/aviation exposure.

• Confident stakeholder manager across business users, IT teams, and vendors.

• Strong analytical, communication, and problem-solving skills.

• Service-minded — comfortable supporting production users in an onsite operational environment.