Business Support Risk and Controls Enablement Manager S3 | Technology and Operations (Business Solutions CIO) | Milton Keynes | Internal Mobility

Business Support Risk and Controls Enablement Manager S3 | Technology and Operations (Business Solutions CIO) | Milton Keynes | Internal Mobility Country: United Kingdom IT STARTS HERE Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of that journey. In Business Solutions CIO, strong risk culture and practical control discipline are essential to delivering change safely, consistently and at pace. This role sits within the Business Support TOM and provides the risk and controls practitioner capability for the directorate. As well as coordinating risk and controls, you will work closely with the Business Support Governance Managers to create one operating rhythm for leadership governance, including forward agendas, pack discipline, action and decision logs and commitment tracking. It creates one clear, forward-looking view of risk activity, ownership and escalation across all nine Business Solutions CIO areas, helping leaders focus on the issues that matter most and keeping the team safe. THE DIFFERENCE YOU MAKE As the Business Support Risk and Controls Enablement Manager, you will be at the heart of making "better" happen across Business Solutions CIO. You will be the trusted coordinator for the risk and control agenda, bringing structure, clarity and pace to a complex environment and helping the leadership team see one version of the truth across risks, controls, actions, governance commitments and strategic dependencies. Skills and Experience: Build and maintain a consolidated view of key risks, open actions, control improvements and governance commitments across all nine Business Solutions CIO areas. Coordinate RiskPro, monthly risk management meeting inputs, RCSA updates, Internal Audit actions, waivers/breaches, attestations, BCP and ERCC/BRC reporting so the directorate has a consistent rhythm and clear forward view. Work closely with the Business Support Governance Managers to create one operating rhythm for leadership governance, including forward agendas, pack discipline, action and decision logs and commitment tracking. Support strategic implementation across Business Solutions CIO by coordinating documentation, tracking dependencies and surfacing open concerns to accountable owners. Prepare, consolidate and quality-check risk and controls packs, evidence and submissions with accountable SMEs, control owners and the T&O Line 1 team, ensuring completeness, consistency and action-orientation. Use structure, influence and sound judgement to reduce duplication, improve visibility and help the leadership team make timely decisions. Maintain a live SME map and route specialist input to the right owners quickly, helping leaders and stakeholders understand who to go to and what is needed next. Coordinate control improvement activity with accountable owners and risk partners, supporting movement toward clearer, stronger and more preventative controls where appropriate. Use MI, trend analysis and disciplined trackers to identify recurring themes, overdue actions, dependencies and escalation points, helping leaders act early and avoid surprises. Strong experience in financial services, with an understanding of Santander, its products, governance and the way Technology & Operations operates. Santander knowledge is important and Business Solutions CIO / T&O experience. (Required) Strong understanding of risk and control management, including RCSA, internal controls, action management, Internal Audit action tracking, waivers/breaches, attestations, BCP/resilience and governance. (Required) Proven stakeholder management skills, with the ability to work confidently with senior leaders, SMEs, control owners, T&O Line 1 and relevant risk partners, influencing without direct authority and escalating appropriately when needed. (Required) Proven ability to manage multiple demands, prioritise effectively and deliver high-quality outputs to tight deadlines in a fast-paced, demanding environment. Strong written and verbal communication skills, including the ability to turn fragmented information into clear, concise and executive-ready packs, trackers and briefing notes. High attention to detail, sound judgement and a calm, organised approach when working with ambiguity, deadlines and competing priorities. Education Education at graduate level or equivalent experience in business management, finance, governance, risk, project management or a related discipline is preferred. Qualifications in risk, audit, operational resilience, project management or business management would be an advantage, but are not essential. Languages English (required) ROLE DETAILS This is a permanent role based in Milton Keynes The role reports directly to the S4 Senior Business Support Manager and supports all nine Business Solutions CIO areas through named interlocks. Business Support coordinates, checks, reports and escalates; accountable owners retain budget, delivery, risk and control ownership. WE VALUE YOUR IMPACT At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally. Salary Range: £59,200.00 - £88,800.00 per annum (depending on experience) This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location. Competitive rewards that reflect the real impact you make and the value you bring. Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support. Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support. Time to give back through volunteering opportunities that let you make a difference in the communities we serve. Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network. Ready to be recognised? It starts with you. LOCAL COMPLIANCE At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow. To make this possible, our roles are site-based with a hybrid working pattern , where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying, please consider the travel distance, time and cost to your chosen office location(s). We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs. WHAT TO DO NEXT If this sounds like a role you are interested in, then please apply. For further Guidance please visit Internal Mobility - Candidate Guidance . If you want to know more about the opportunity: Please contact [email protected]