Call Center Agent

Job Description

We are looking for a Call Center Agent to join our dynamic team and handle outbound calls for our Automotive division.

This role is ideal for someone with excellent communication skills, a persuasive approach, and a target-driven mindset. If you enjoy connecting with people and thrive in a fast-paced environment, we’d love to hear from you.

Key Responsibilities

Outbound Calling & Lead Engagement

• Make outbound calls to potential customers from internal lead databases.
• Present automotive services, offers, and vehicle options in a confident and professional manner.
• Understand client needs and offer relevant vehicle or service solutions.
• Book test drives, service appointments, or showroom visits.
• Maintain accurate logs of conversations, outcomes, and preferences in the CRM.
  
  

Performance & Reporting

• Meet daily and monthly KPIs related to calls, lead conversion, and bookings.
• Record all activities in the CRM platform.
• Provide feedback on script performance and lead engagement effectiveness.
  
  

Collaboration & Development

• Coordinate with sales and service teams for quality lead handling.
• Attend product and sales training sessions regularly.
• Stay informed about vehicle arrivals, promotions, and service packages.
  
  

Requirements

• Experience in outbound calling, telesales, or similar roles (automotive industry preferred).
• Strong verbal communication and objection-handling skills.
• Fluency in English (Arabic is a plus).
• Familiarity with CRM tools and documentation processes.
• Positive attitude, target-oriented mindset, and ability to thrive under pressure.
  
  

Compensation & Benefits

• Base salary: AED 3,500/month
• Average monthly incentive: AED 1,500–5,000 based on KPIs
• Benefits include visa sponsorship (for eligible candidates), medical insurance, and ongoing training.
  
  

Work Arrangement

• Type: Full-time, on-site
• Location: Dubai, UAE
• Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.
  
  

Why Join Us?

• Join a high-energy team in one of the UAE’s most active industries.
• Access a transparent, performance-based incentive structure.
• Grow through continuous training and development programs.
• Be part of a results-driven company that values communication and teamwork.
  
  

If you're ready to contribute to a fast-growing team and build a rewarding career—apply today.

Job Details

Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://albacorp.net/ Job Function: Call Center Operations Company Industry/

Sector: Holding Companies

What We Offer

About The Company

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