Central Monitoring Station Operator

Posting Title Central Monitoring Station Operator . Location CO - Golden . Position Type Regular . Hours Per Week 40 . Working at NLR NLR is located at the foothills of the Rocky Mountains in Golden, Colorado is the nation's primary laboratory for energy systems research and development. Join the National Laboratory of the Rockies (NLR), where world-class scientists, engineers, and experts are accelerating energy innovation through breakthrough research and systems integration. From our mission to our collaborative culture, NLR stands out in the research community for its commitment to an affordable and secure energy future. Spanning foundational science to applied systems engineering and analysis, we focus on solving complex challenges to deliver advanced, secure, reliable, and cost-effective energy solutions. Our work helps strengthen U.S. industries, support job creation, and promote national economic growth. At NLR, you'll find a mission-driven environment supported by state-of-the-art facilities, multidisciplinary research teams, and strong collaborations with industry, academia, and other national laboratories. We offer robust professional development opportunities, and a competitive benefits package designed to support your career and well-being. Job Description NLR currently has an opening for a Central Monitoring Station (CMS) Operator​ on the Emergency Management team. The CMS operator plays a crucial role in ensuring the safety and security of NLR, including workers, visitors, facilities, and the environment by serving as a critical information conduit between emergency response and the NLR community. To set our new team members up for success, this position includes a six-month probationary period . This is a collaborative time to ensure successful long-term fit, providing dedicated support and training as you become acquainted with your role and our organization. The CMS operator is responsible for operating NLR's Central Monitoring Station, which includes serving as the primary point of contact during on-site emergencies for the South Table Mountain Campus, Flatirons Campus and local leased facilities. Key responsibilities include monitoring fire and life safety alarms, determining appropriate levels of emergency and non-emergency response, contacting 911 when necessary, dispatching internal responders, monitoring security and surveillance systems, maintaining detailed logs, and generating reports. The successful candidate will be a good communicator, problem-solver, and provide excellent customer service. The CMS is responsible for providing 24/7, 365 support for emergency response with ECSs working on three shifts: Shift 1: 2300 - 0730 Shift 2: 0700 - 1530 Shift 3: 1500 - 2330 Primary Duties and Responsibilities Emergency Response: Receive emergency calls and alarms, dispatch, and determine the appropriate response and resources promptly. Maintain accurate dispatch logs and produce detailed, fact-based reports. Respond to a variety of issues, concerns, and situations that warrant evaluation and discretionary decision-making, including but not limited to safety matters, utility outages, and assisting with drills and exercises. Maintain current knowledge and understanding of updated standard operating procedures and training materials related to the CMS. Provide CMS training for all LP personnel. Customer Service: Interact with NLR staff, management, visitors, vendors, first responders, and subcontractors, ensuring a positive and professional approach in handling all situations. Collaboration: Provide input for after-action reviews and assist in the identification of appropriate best practices and corrective actions. Work corroboratively with internal responders and external first responders. Security System Operations : Operate and monitor the site security system, including access control systems, fire/life safety alarms, closed-circuit television (CCTV), and intrusion detection system (IDS) capabilities. Provide support for investigations, traffic safety interventions, and parking compliance monitoring as requested. . Basic Qualifications High School Diploma or equivalent and 4 or more years of experience or equivalent relevant education/experience. Or, relevant Associate's Degree or certification program of comparable scope and 2 or more years of experience or equivalent relevant education/experience. Full knowledge of specialized focused business support functions. Complete understanding of the general and detailed aspects of the business support activities, and their practical applications to problems and situations ordinarily encountered. Fully competent in applicable software packages and office equipment. Demonstrated project administration skills. Full knowledge of specific principles, procedures and practices related to supported fields and disciplines. Government Access Controlled Systems – US Citizenship Eligibility requirements: This position will require access to sensitive information, Government facilities, and/or Government information systems restricted to individuals with US citizenship. Only applicants that are US Citizens at the time of application will be considered. * Must meet educational requirements prior to employment start date. Additional Required Qualifications Strong communication skills, both verbal and written, team and interpersonal skills. Strong multitasking, organizational, and problem-solving skills. Ability to remain calm and effective in high-stress situations, exercise critical thinking and sound judgment, and prioritize emergent and non-emergent situations. Proficiency in quickly and accurately entering detailed information, with the ability to type quickly while receiving data or information via phone, radio, or other electronic devices. Proficiency in Microsoft 365 Proficient computer skills and the ability to learn and use specialized software. Ability to prioritize work and maintain a high level of confidentiality in handling both emergency situations and day-to-day activities. Preferred Qualifications Prior experience as a 911 dispatcher for EMS, fire, police, or other emergency services. . Job Application Submission Window The anticipated closing window for application submission is up to 30 days and may be extended as needed. Annual Salary Range (based on full-time 40 hours per week) Job Profile: Specialist III / Annual Salary Range: $57,900 - $95,500 NLR takes into consideration a candidate’s education, training, and experience, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Colorado Equal Pay for Equal Work Act, a potential new employee’s salary history will not be used in compensation decisions. Benefits Summary Benefits include medical, dental, and vision insurance; short*- and long-term disability insurance; pension benefits*; 403(b) Employee Savings Plan with employer match*; life and accidental death and dismemberment (AD&D) insurance; personal time off (PTO) and sick leave; paid holidays; and tuition reimbursement*. NLR employees may be eligible for, but are not guaranteed, performance-, merit-, and achievement- based awards that include a monetary component. Some positions may be eligible for relocation expense reimbursement. Limited-term positions are not eligible for long-term disability or tuition reimbursement. * Based on eligibility rules Badging Requirement NLR is subject to Department of Energy (DOE) access restrictions. All employees must also be able to obtain and maintain a federal Personal Identity Verification (PIV) card as required by Homeland Security Presidential Directive 12 (HSPD-12), which includes a favorable background investigation. Drug Free Workplace NLR is committed to maintaining a drug-free workplace in accordance with the federal Drug-Free Workplace Act and complies with federal laws prohibiting the possession and use of illegal drugs. Under federal law, marijuana remains an illegal drug. If you are offered employment at NLR, you must pass a pre-employment drug test prior to commencing employment. Unless prohibited by state or local law, the pre-employment drug test will include marijuana. If you test positive on the pre-employment drug test, your offer of employment may be withdrawn. Submission Guidelines Please note that in order to be considered an applicant for any position at NLR you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application. . Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, domestic partner status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws. Reasonable Accommodations E -Verify www.dhs.gov/E-Verify For information about right to work, click here for English or here for Spanish. E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.