SHORT DESCRIPTION
The Client Success Manager will play a pivotal role in driving strategic client engagement, aligning commercial and product functions, and ensuring long-term client satisfaction and success. This role is ideal for a proactive, client-facing professional with a passion for both strategy and technical enablement. You'll lead structured client engagements, empower internal teams, and help optimize the full customer lifecycle from pre-integration to account growth.
RESPONSIBILITIES
Client Engagement & Success
- Lead strategic client engagements (e.g., QBRs, product updates, performance reviews).
- Serve as a hybrid Account Manager & Success Manager for high-value clients.
- Proactively manage client health metrics to drive retention and growth.
- Act as a product expert to ensure clients realize full value from our solutions.
- Support promotional strategy and campaign planning to increase revenue and player engagement.
- Handle escalations and collaborate with Sales on onboarding and account expansion.
- Lead conversations on risk management (e.g., betting limits, margin optimization).
Product Enablement & Integration
- Guide clients through pre-integration and onboarding, reducing technical friction.
- Develop client-facing resources (playbooks, guides, best practices).
- Provide technical enablement and support to internal teams and clients.
- Join client calls as the product expert and manage product-related escalations.
Strategy & Process Optimization
- Standardize onboarding, support, and escalation processes.
- Define and promote best practices across client-facing teams.
- Deliver internal and external training on product and process topics.
- Maintain knowledge bases, SOPs, and FAQs to drive consistency and scalability.
- Continuously evaluate and improve team workflows and effectiveness.
REQUIREMENTS
- 5+ years of experience in Client Success, Account Management, or related client-facing roles.
- Strong understanding of product lifecycle, SaaS integrations, or technical onboarding preferred.
- Excellent presentation, communication, and relationship-building skills.
- Ability to translate technical concepts into business value for clients.
- Highly organized with a passion for process improvement and strategic thinking.
- Proven ability to manage cross-functional stakeholders and drive client outcomes.
- Comfortable with metrics-based decision-making (e.g., usage data, revenue tracking, churn indicators).
- Fluent English and Spanish
PERKS AND BENEFITS
Here's What We Offer:
- Comprehensive Health Insurance. Prioritizing your well-being with thorough health coverage
- 100% Paid Sick Leave Rest easy knowing you're supported during unexpected health challenges
- Continuous Learning & Growth Access extra education opportunities to keep your career advancing
- Generous Paid Time Off Recharge with 20 paid vacation days, plus additional 6 days off to support you during any important family event or celebration
- Diverse & Dynamic Team Join a vibrant, international team passionate about excellence in product development
- Language Development Tailored language courses to help you excel in a multilingual work environment
- Exciting Corporate Events & Team-Building Embrace your adventurous side with fun team activities
- Top-Quality Equipment Boost productivity with the latest hardware for your role
- Welfare Program Feel secure with financial support available in critical situations
- Celebrating Milestones We honour life's big moments, from marriage to parenthood, with thoughtful gifts
ABOUT BETBY
As a fast-growing, award-winning company, Betby powers the industry with our premium sportsbook, featuring world-class risk management and seamless omni-channel support, reaching millions of players across countless markets.
With offices in Latvia, Malta, Spain, and Montenegro, we offer a vibrant work culture, relocation opportunities, and full support for remote talent across the globe.
Join Betby and unlock endless opportunities for growth, success, and making a real impact in the world of iGaming!
WHY JOIN OUR DREAM TEAM?
Betbyterians is a passionate team dedicated to creating exceptional B2B betting products. United by trust, support, and fun, we aim to revolutionize online gaming, tackling challenges with agility, creativity, and teamwork.
Driven by innovation and strong business practices, our achievements speak for themselves. Experience it first-hand, join us and be part of something extraordinary. Welcome to Betby!