Computer Support Specialist

Computer Support Specialist  Category Technology Group/GIS All Locations Hunt Valley, MD Tracking Code 26344 Position Type Full-Time/Regular Job Description JMT Technology Group, a leading geospatial and information technology solutions provider, is looking for a Computer Support Specialist to join our team. The Computer Support Specialist will provide technical support to internal users, ensuring reliable operation of hardware, software, and network systems. Handle support requests via phone, ticketing system, and in-person, documenting issues and solutions. Manage hardware and software deployment in compliance with licensing and asset management standards. Contribute to technical research and development to support ongoing innovation and ensures all systems and procedures align with organizational values. Immigration sponsorship or support (e.g. H1B, F-1 CPT/OPT/STEM OPT) is NOT available for this position, except for qualified candidates eligible for the TN visa classification. JMT offers outstanding opportunities for career and professional growth. We are 100% employee-owned (ESOP) and offer outstanding health care coverage and other benefits, including: Affordable Medical, Dental & Vision Insurance Company paid Life and Disability Insurance Paid Time Off Paid Holidays Paid Caregiver Leave Program 401K Retirement Plan (Traditional and Roth options) Employee Stock Ownership Plan (ESOP) Career Development Programs And more… Benefits | JMT Compensation for this position is $50,000.00 – $65,000.00, commensurate with experience, education and certifications. The provided range is a good faith estimate based on the requirements described within the job description. We notice that we receive a wide variety of applicants and recognize that the person selected may be less experienced or more experienced. If so, the actual salary range may vary from the estimate provided. Essential functions and responsibilities Respond promptly to support calls and service desk tickets Troubleshoot and resolve technical IT issues for end users Collaborate with third-party vendors and internal teams for specialized support Stay current with industry best practices and technology trends Maintain hardware and software inventory for compliance Configure and deploy hardware and software to users Perform software installations in line with licensing requirements Document processes and solutions Nonessential functions and responsibilities Perform other related duties as assigned Required Skills Strong customer service and communication skills Ability to prioritize multiple tasks and tickets Excellent organizational skills and attention to detail Required Experience Bachelor’s degree in computer related field, or equivalent experience 2+ years in an IT help desk or technical support role Preferred Experience Relevant certifications (e.g., CompTIA A+) Experience using an IT Service Management platform (e.g., ServiceNow) Experience using a remote monitoring and management tool (e.g., NinjaOne) Proficiency with Microsoft solutions (Windows 11, Office 365, Active Directory, Entra, Intune, SharePoint) Experience supporting network printers, audiovisual equipment, and Apple iPads Experience supporting Autodesk and Bentley software Technical documentation and knowledgebase creation skills Advanced troubleshooting and problem-solving skills Working Conditions Workdays will be Monday-Friday. Work is performed within a general office environment. Work is generally sedentary in nature but may require occasional standing and walking. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. within the office environment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected by state or federal law.