Conversion/Retention Account Manager

Job Description About HFM: HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Conversion/Retention Account Manager to join our team in Cyprus. Duties & Responsibilities: Presents products and services of HFM to prospective clients in informative manner. Serves as a primary point of contact for clients, providing support and addressing all inquiries related to the company's offerings and services. Provides guidance to new clients on the onboarding process and develops client relationships. Cultivate successful client relationships and maintains a high level of client satisfaction. Knows all the features and benefits of all products, services and trading systems and tools offered. Attains full understanding of the Company’s internal operating systems. Engages with prospective clients to provide company information, respond to queries, and maintain ongoing communication. Fully understands and implements all Anti Money Laundering and Know Your Customer procedures. Explains to clients the Company's trading system. Inputs detailed and accurate data and information in all internal systems. Develops a sound understanding of trading market conditions on a daily basis. Is proactive in self-development regarding industry knowledge. Carries out any further duties assigned by their line manager. Requirements 2+ years experience in sales and trading knowledge is advantageous. Sales-driven attitude with the ability to work independently and meet targets. Familiarity with online trading or financial markets. Strong communication and interpersonal skills. Ability to work in a fast-paced, performance-driven environment. High level of professionalism and work ethic. Excellent Arabic and English communication skills. Prior experience in client-facing or sales roles will be an advantage. Resumes must be submitted in English. Applicants must be eligible or have legal authorization to work in the country where the position is based. Benefits Hybrid Work Model (2 days working from home) Comprehensive Health plan starting from the first day of employment Pension plan 13th salary payment Additional Paid Annual Leave (up to 30 days, based on years of service) Up to 5 Carry over annual leave days from previous year to the next one Birthday Leave Lifelong Learning Allowance & Paid Educational Leave Monthly Wolt Vouchers Monthly meals & treats at the office Participation in company's Group Discount Scheme Gym Membership Referral Bonus Program Summer Short Fridays (August) Additional Support Visa Sponsorship and Relocation Assistance (If applicable) Sounds like you? Let’s write the next chapter together! All Applications will be handled with the strictest confidentiality.