Croatian Customer Support Specialist – Relocation to Athens + Bonus

Location: Athens, Greece Contract: Permanent (40h/week – 8h/day, 5 days/week) About the Role Join a global travel platform and become part of an international team supporting customers worldwide. As a Croatian-speaking Customer Support Specialist , you will assist users with bookings, reservations, and general inquiries, ensuring a smooth and positive customer experience. Work Model On-site training in Athens (9 weeks) After training: remote work may be considered based on performance and readiness Employees relocating from abroad must work on-site for at least 3 months (unless already based in Greece with confirmed housing and internet) Key Responsibilities Handle customer inquiries via phone, email, and chat Support with reservations, cancellations, and booking changes Assist with payment-related questions and issues Provide clear and professional communication in Croatian and English Ensure high levels of customer satisfaction Requirements Croatian: Fluency or C1 level English: B2 level Strong communication and problem-solving skills Customer-oriented mindset EU citizenship or valid residence permit with full work rights What We Offer Salary: 14 salaries per year (12 monthly + 1 Easter + 1 split between Summer & Christmas) Performance bonus Sign-on bonus: €1,200 (for current hiring wave) Private health & life insurance 25 days annual leave €50/month meal voucher Relocation & Support 3 months hotel accommodation (Croatian hires) Up to €300 relocation support (reimbursement with first salary) Legal support with hiring documentation