Croatian-Speaking Customer Support Specialist – Travel Platform | Remote

Croatian-Speaking Customer Support Specialist – Travel Platform Athens, Greece Permanent Contract Working Hours: Monday to Sunday | 08:00 AM – 07:00 PM (rotational shifts) About the Role Join a leading global travel platform and become part of a diverse, international team. As a Croatian-speaking Customer Support Specialist, you will play a key role in assisting customers worldwide, ensuring a seamless and enjoyable booking experience. Work Model Initial on-site training in Athens (9 weeks) Possibility of remote work after training, depending on performance and readiness Your Responsibilities Manage customer inquiries via phone, email, and chat Assist with bookings, cancellations, and reservation changes Support customers with payment-related questions Communicate clearly and professionally in Croatian and English Deliver high-quality service and ensure customer satisfaction What We're Looking For Fluency in Croatian English proficiency at B2 level Strong communication and problem-solving skills Customer-focused attitude EU citizenship or valid residence permit with full working rights What's in It for You Competitive salary with performance-based bonus 14 salaries per year (including holiday bonuses) Private health and life insurance 25 days of annual leave €50 monthly meal voucher Relocation & Support 3 weeks of accommodation provided (hotel stay) Up to €300 relocation reimbursement Assistance with legal documentation Ready to Apply? Take the next step in your career and join a global team in the travel industry, helping customers explore the world with ease!