Customer Advisor (Dutch)

Position: Customer Advisor Location: Athens, Greece Work model: Hybrid Employment type: Full-time Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Handle transactions and payment-related inquiries, including refunds, manual charges, and payment tracking Onboard new B2B customers and support them throughout the initial setup process Maintain and update merchant information accurately within internal databases. REQUIREMENTS: Native/fluent in Dutch both verbal and written (C2 level). Fluent in English (minimum C1+ level) Proficiency in MS Office and strong overall PC handling skills Strong analytical mindset with the ability to manage complex financial inquiries Excellent written and verbal communication skills Fast learner with strong numerical and data-handling abilities Problem-solving oriented with a proactive approach Team player who is comfortable multitasking and working toward targets Confident working across multiple systems and software tools. BENEFITS: 1,450 per month (x 14 salaries) Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace Support from colleagues with coaching and mentoring opportunities Health and Wellbeing initiatives. 10% bonus when targets are reached (max of 12% of bonus when overachieving) Private life & health insurance effective from day 1 of employment (including eyecare and dental care) Free use of the corporate gym Daily cash bonus at Mastercard: 3€ net per working day Signing bonus: 50€ net per month in meal voucher card, for the first year of employment. Reimbursement of flight ticket (up to 300€) and transportation from airport (up to 50€) 4 weeks paid Airbnb accommodation Assistance with finding permanent accommodation Relocation Cash bonus: 100€ in Meal Voucher Visa Card after the completion of 1 month Administrative support.