About The Company
Speakit is a renowned global leader in providing innovative customer service solutions and workforce management services. With a strong presence across multiple countries, Speakit prides itself on delivering exceptional support tailored to meet the unique needs of its diverse client portfolio. The company fosters a dynamic and inclusive work environment that encourages professional growth, collaboration, and continuous learning. Committed to excellence, Speakit leverages cutting-edge technology and industry best practices to ensure high-quality service delivery, making it a preferred employer for customer support professionals worldwide.
About The Role
We are seeking motivated German-speaking professionals to join our expanding international customer support team based in Lisbon, Portugal. As a German Customer Service Representative, you will serve as the primary point of contact for our German-speaking customers, providing timely and effective assistance regarding products, services, and orders. This full-time role offers an excellent opportunity to develop your career within a vibrant, multicultural environment. You will be instrumental in ensuring customer satisfaction, resolving issues efficiently, and contributing to the continuous improvement of our support processes. The position requires excellent communication skills, a proactive attitude, and a passion for delivering outstanding customer service.
Qualifications
The ideal candidate will possess the following qualifications:
- Fluency in German, both written and spoken, is mandatory.
- Proficiency in English, with strong communication skills.
- Excellent problem-solving and analytical abilities.
- Ability to thrive in a fast-paced environment and meet deadlines.
- Strong attention to detail and organizational skills.
- Enthusiastic team player with a positive attitude.
- Previous experience in customer support or related back-office roles is advantageous but not essential.
Responsibilities
The main responsibilities include:
- Providing support and expert advice to customers regarding products, services, and orders through various communication channels such as phone, email, and chat.
- Managing and resolving customer inquiries efficiently while maintaining high standards of service quality.
- Ensuring compliance with company policies and data protection regulations when handling sensitive customer information.
- Collaborating with team members and other departments to troubleshoot and resolve complex issues.
- Monitoring customer interactions to gather feedback and identify opportunities for process improvement.
- Maintaining detailed records of customer interactions and transactions for quality assurance and reporting purposes.
Benefits
Joining our team offers numerous benefits, including:
- On-site employment in Lisbon, Portugal, with a vibrant work environment.
- Accommodation provided, with bills covered to ease your relocation process.
- Private health insurance from day one, ensuring your well-being is prioritized.
- Relocation package that includes reimbursement for your initial flight ticket to Portugal.
- Opportunities for career progression after six months of successful performance.
- Paid training programs and ongoing career development initiatives.
- Work in a multicultural and collaborative team environment that values diversity and innovation.
Equal Opportunity
Speakit is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected characteristic. All qualified candidates will receive consideration for employment without regard to these factors, and we encourage applications from individuals of all backgrounds to join our team and contribute to our shared success.