Customer Service Representative

Do you want to work as a Swedish-speaking Customer Advisor in Greece?

Would you like to build an international career while supporting customers in the insurance industry? Our client is looking for motivated Swedish speakers to join their international customer support team.

In this role, you will guide customers through their claims journey, explain insurance-related topics in a clear and simple way, resolve issues efficiently, and provide excellent customer care. You will receive full training, relocation support to Greece, a competitive salary with 14 salaries per year, health care benefits, career development opportunities, and free online Greek language courses.

About the company

Our client is a global leader in customer experience management and contact center services, delivering high-quality customer care and technical support in more than 35 languages. With diverse international teams across multiple countries, they support leading global brands in a dynamic, inclusive, and professional work environment.

What will you do?

• Support Swedish-speaking customers via phone, email and/or chat
• Guide customers through their claim journey in a clear and professional way
• Explain insurance-related topics and device protection services in simple terms
• Handle customer questions, complaints, and service-related issues
• Resolve cases accurately and efficiently while maintaining high customer satisfaction
• Use CRM and claims systems to update customer information and case notes
• Follow internal procedures, quality standards, and compliance guidelines
• Communicate with empathy, patience, and attention to detail throughout every interaction.

Candidate profile

• Fluent in Swedish and good English, both written and spoken
• Previous experience in customer support, claims support, insurance, or service-related roles is an advantage
• Strong communication skills with the ability to explain complex topics clearly
• Customer-oriented, empathetic, and solution-focused mindset
• Detail-oriented, responsible, and able to manage cases accurately
• Comfortable working with CRM systems, claims platforms, and office tools
• Motivated to learn, improve, and follow quality and compliance standards
• Willing to relocate to Greece and work in an international environment.

Employer offers

• International and modern work environment in Greece
• Full paid training by certified instructors
• Career development and professional growth opportunities
• Competitive monthly salary with 14 salaries per year
• Relocation support, including flight ticket, temporary hotel accommodation, and help with finding housing
• Health care benefits and additional employee discounts
• Free online Greek language courses
• Special events, community initiatives, and a supportive international team
• State-of-the-art office facilities with relaxing break areas.

About Athens

Athens offers a unique mix of ancient history and modern city life. With a sunny climate, vibrant social scene, rich cultural heritage, and close proximity to the sea, the city is ideal for anyone looking to experience the Mediterranean lifestyle while working abroad.