Customer Service/Sales Manager (Aftermarket)

About Us: Afinitas, headquartered in St. Louis, Missouri, is a global leader in equipment, forming systems, and essential accessory products that support transportation, water, and utility precast concrete infrastructure worldwide. We provide industry-leading production equipment; highly engineered formwork; and a broad portfolio of precast concrete, electrical, and construction accessories, along with structural products and systems designed for bridge, highway, and heavy construction applications. Afinitas is part of BW Forsyth Partners, LLC, the investment group of global manufacturing and engineering consulting firm Barry-Wehmiller, a $3 billion organization with nearly 12,000 team members, united by a common belief: to use the power of business to build a better world. Job Description: Lead a high-performing team of Aftermarket Representatives and own the growth of Afinitas's spare parts, upgrades, refits, and strategic product lines across the Americas. You'll travel periodically to customer sites, forge lasting partnerships, and work closely with Sales, Engineering, Product Management, and Service to deliver seamless customer solutions. This is a full-time onsite role based in Mediapolis, IA. Open to candidates nationwide. Relocation assistance available. Essential Functions & Responsibilities Drive revenue growth across spare parts, upgrades, refits, Alliance Part Packages, and emerging product lines. Lead, coach, and develop the Americas Aftermarket team by setting clear goals and holding the team accountable to business and financial targets. Own key P&L drivers: set sell prices, optimize stocking levels, and manage upgrade/refit pricing to maximize availability, reliability, and margin. Analyze performance metrics, close gaps, and execute strategic plans to deepen market penetration and explore adjacent opportunities. Negotiate and close sales contracts; support monthly forecasting and annual budgeting. Serve as a trusted technical resource for customers, clearly translating complex product information into actionable solutions. Collaborate cross-functionally with Operations, Supply Chain, and Engineering to streamline order management and consistently hit lead time and on-time delivery targets. Partner with Aftermarket Leaders across Denmark, Germany, and the US to drive accurate, efficient cross-site quoting. Manage CSR incentive programs and keep aftermarket teams aligned through proactive, accurate customer communication. Monitor competitive trends and represent Afinitas at trade shows and voice-of-the-customer events. Qualifications & Abilities Bachelor's degree in Business, Engineering, or a related field. 5+ years of sales experience in an industrial or similar environment. Proven leadership experience with a track record of building and motivating teams. Strong analytical and strategic thinking skills with the ability to turn data into action. Excellent communicator, comfortable translating technical detail for any audience. Able to manage competing priorities, juggle multiple projects, and read manufacturing drawings. Why Join Us At Afinitas, you'll take on a high-impact leadership role at a company that genuinely invests in its people, its technology, and its customers. You'll have real ownership over a growing business line, the resources to build a strong team, and the support of a collaborative, safety-conscious culture that recognizes and rewards results. Relocation assistance is available for the right candidate. The approximate pay range for this position is base salary in the range of $90k - $115k plus bonus. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills and abilities as well as geographic location of the position. Ready to make an impact? Apply today. #LI-CP1 #LI-REMOTE At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. ​ Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments. Company: Afinitas