Customer Support Agent

Customer Support Agent – Spanish Speaking

Location: Melilla, Spain

Working Model: On-site, with remote flexibility for evening and weekend shifts

The Role

We are looking for a Spanish-speaking Customer Support Agent to join our client's Customer Support team in Melilla. You will provide high-quality support to Spanish-speaking players, helping resolve queries efficiently while delivering a positive customer experience.

This is a great opportunity for someone with previous customer service experience who is comfortable working in a rotating shift environment, including evenings, nights and weekends.

Key Responsibilities

• Provide professional and efficient customer support to Spanish-speaking players.
• Handle customer queries and resolve issues across relevant support channels.
• Communicate clearly and professionally in Spanish and English.
• Work collaboratively with international teams and internal departments.
• Follow established processes and procedures to ensure a consistent customer experience.
• Work flexibly across a rotating schedule, including nights and weekends.

Requirements

• Native-level Spanish is essential.
• Intermediate to fluent English for internal communication.
• 6 months or more of customer support/customer service experience.
• Strong communication and interpersonal skills.
• Customer-focused mindset with a proactive and positive attitude.
• Comfortable working shifts, including nights and weekends.
• Ability to work independently and as part of an international team.
• Candidates must have the right to work in Spain/EU. Visa or work permit sponsorship is not available.

Salary & Benefits

• €18,000-20,000 gross annual salary.
• Performance bonus of up to 10% of annual salary.
• Up to 4 weeks of "work from anywhere" flexibility.
• Relocation support: flights + €750 relocation advance + 2-4 weeks of temporary accommodation.