Customer Support Agent with German

Customer Support Agent with German 🚀 Join a leading multinational tech company and provide top-tier support to premium members of a global streaming platform! We’re looking for a German-speaking Customer Support Agent to help users resolve issues, provide expert assistance, and ensure a seamless customer experience. 📍 Location: Lisbon (Santos), Portugal 💼 Employment Type: Full-time 💰 Salary: Competitive + benefits 🔹 Key Responsibilities: ✔ Assist customers via phone, email, and chat , ensuring excellent service. ✔ Troubleshoot and resolve technical issues efficiently. ✔ Provide clear solutions to customer complaints within the required timeframe. ✔ Collaborate with internal teams to escalate complex cases when needed. ✔ Keep records of interactions and document troubleshooting steps . ✔ Stay updated on platform features to provide accurate support . 🔹 What We’re Looking For: ✔ Fluent German (C2) & English (B2+) . ✔ Strong verbal & written communication skills . ✔ Ability to simplify technical language for non-technical users. ✔ Resilient and adaptable personality, able to stay calm under pressure. ✔ Strong problem-solving skills and attention to detail. ✔ A team player with the ability to work independently. 💎 What’s in It for You? ✨ Attractive salary & performance bonuses . ✨ Private health insurance for peace of mind. ✨ Meal & transportation allowances . ✨ Relocation support & accommodation assistance . ✨ Monday to Friday schedule (09 AM - 06 PM, weekly rotation). ✨ Be part of a dynamic & friendly team in a creative, fast-paced environment. ✨ Career growth opportunities with training & skill development programs . 💡 Ready to support a world-class streaming platform? Apply today and be part of a global tech leader! #GermanJobs #CustomerSupport #HiringNow #LisbonJobs #TechCareers #StreamingPlatform #MultilingualJobs #JoinOurTeam Department Information & Technology Role Customer Service Locations Lisbon Remote status Hybrid About Wibit Consulting & Services (WibitCS) I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters. 🚀 Join Our Network! We’re always open to welcoming new talent into our growing community. 🤝 Global Partnerships, Strong Workforce Together with our global partners, we are committed to finding the best candidates and building a powerful workforce for our clients! Founded in 2020 Turnover N/A