Customer Support Representative - German - Bucharest

Customer Support Representative - German - Bucharest Position: German Customer Support Representative Location: Bucharest, Romania (on-site) Employment type: Full-time DUTIES AND RESPONSIBILITIES: Respond to customers' queries regarding their use of a brand new eCommerce app and purchases via chat and call, ensuring a comprehensive and seamless customer experience Maintain a professionally customer-oriented attitude Take over and resolve situations where non-compliances occur Assist the customer in the purchasing decision by providing requested details about products and services REQUIREMENTS: Based in or willingness to move to Romania on a short notice Excellent written and verbal communication skills in German minimum (C1) and English (B1/B2) Resourceful and stress resilient personality that can adapt and remain calm in all situations Ability to work independently, while being team player at the same time Customer-oriented role experience will be considered an advantage OFFER: Excellent remuneration package based on experience, skills and performance Shifts 8 hours working and 1 full hour break from Monday to Friday between 10AM and 10PM Meal vouchers Paid startup training and professional development sessions Medical subscription Access to Bookster library for borrowing books Access to 7card A dynamic and diverse job in a pleasant and modern environment Opportunities for personal and professional development Motivational contests and team-building activities Full relocation support (if needed also visa support) Department Customer Support Locations Bucharest Bucharest About JUJUR Jujur. Honest, trustful, fair. Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs. We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful. Founded in 2021 Co-workers 20 and growing fast