Danish Speaking Customer Service Advisor

Position: Customer Service Advisor Location: Hybrid, Sliema, Malta (office) To Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Engage with customers through Live Chat, telephone and email, ensuring clear and efficient communication Use internal tools to investigate and resolve customer enquiries, coordinating with various departments and escalating issues within the Customer Service department as needed Resolve customer requests and complaints promptly and courteously Demonstrate a thorough understanding of policies, procedures and licensing requirements to provide accurate information Promote and advocate for responsible gambling practices among customers Participate in training and ongoing development to continuously build knowledge and skills. REQUIREMENTS: Native / fluent in Danish and strong communication in English, both verbal and written. Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer enquiries Active listener with the ability to understand customer needs and provide tailored support Customer-centric with a passion for delivering outstanding service Eagerness to expand personal knowledge and skills Meticulous attention to detail to ensure accuracy Ability to multitask efficiently in a fast-paced environment Creative problem-solving capabilities to resolve challenges independently Strong individual and team collaboration skills Availability to work a flexible schedule including evenings, weekends and public holidays. BENEFITS: Competitive salary and benefit package Salary enhancement depending on working days and hours Generous bonus payments and opportunities for advancement Life and health insurance Gym membership Additional 5% of gross annual salary added to pension savings Hybrid working model Complete relocation package And many more!!!