Enterprise Account Manager

About the Role Join a fast-growing, Berlin-based enterprise AI platform (51–200 employees) that helps thousands of organizations safely adopt and scale AI across their entire business. As an Enterprise Account Manager , you will own a portfolio of enterprise accounts, driving adoption, retention, and expansion while using AI tooling — including agents and automated workflows — to manage and scale your own book of business. You'll collaborate closely with Solutions Engineering and Product, directly influencing the product roadmap, and serve as a key voice of the customer internally. This is a fully on-site role in Berlin with relocation support available. Visa sponsorship is not available. What You'll Do Own a portfolio of enterprise accounts and be fully accountable for retention, adoption, and expansion metrics. Build structured account plans covering stakeholder maps, health assessments, growth opportunities, and risk mitigation. Run strategic customer conversations — QBRs, executive business reviews, and proactive check-ins — grounded in data and measurable outcomes. Identify and drive expansion opportunities across users, use cases, and deployment scope. Navigate complex, multi-threaded enterprise stakeholder landscapes: find champions, manage blockers, and build relationships from end users to C-level. Build AI agents and automated workflows to manage your book of business and systematically eliminate manual work. Work cross-functionally with Solutions Engineering, Product, and Sales to translate customer needs into product action. Serve as the internal voice of the customer while aligning with the company's product direction. Operate with calm urgency, ambitious execution, and a high sense of ownership within a lean, high-impact team. What We're Looking For Must-haves: 5+ years in an enterprise customer-facing role (Account Management, Customer Success, or consultative post-sales) with a track record of driving adoption in complex organizations. Fluency in German (C1+) and English — both are required. Hands-on experience building AI agents, automating workflows, and using AI to replace manual effort in a professional context. Technical credibility to discuss model selection, data privacy, and integration architectures with technical stakeholders. Proven commercial acumen with demonstrated success in renewal and expansion conversations. Ability to build and navigate multi-stakeholder relationships across all levels of an enterprise organization. Strategic, data-driven mindset — comfortable using CRM data, usage signals, and health scores to prioritise and act. Trusted advisor approach: pushes back constructively, takes ownership, and operates with a growth-oriented mindset. Willingness and ability to work fully on-site in Berlin (relocation support provided). Nice to have: Background at an AI-native company, in technical consulting, or at an early-stage startup. Founder or early-employee experience. Portfolio or case studies demonstrating hands-on AI agent or workflow deployment in enterprise contexts. Compensation & Benefits Salary: €80,000 – €120,000 per year (depending on experience). Relocation support for candidates moving to Berlin. High-ownership role with direct influence on product direction and company growth. Small, senior team with a strong mission in the enterprise AI space. Location This role is fully on-site in Berlin, Germany . Candidates must be based in or willing to relocate to Berlin. Relocation support is available. Visa sponsorship is not offered.