Estonian Solutions Consultant and Customer Support Specialist

We offer: Flexible contract conditions (temporary employment, part-time options) Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home Fully paid training Stable job and career development opportunities Attractive salary Additional health insurance More than fifty benefits and services to choose from Positive international working environment Support and learning Employee referral bonuses Key Responsibilities: Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers Engage customers through multiple channels, including phone, email and chat Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores Collaborate with team members to share best practices and contribute to the knowledge base Participate in ongoing training and stay updated on product knowledge and industry trends What You'll Need: Fluent Estonian and English communication skills Strong interpersonal abilities and customer service orientation Ability to follow structured guides and processes Excellence in active listening and problem-solving Adaptable and quick to learn new processes and technologies Self-motivated with a passion for customer satisfaction