Entity: Finance Job Family Group: IT&S Group Job Description: At bp, we’re reimagining energy for people and our planet. We have a bold ambition: be a net zero company by 2050 or sooner, and help the world get to net zero. Creating a more efficient business that makes the best use of its resources is a critical part of getting there. And that’s what our new global business services (GBS) centre in Pune, India is here to do – put digital at the heart of our business and accelerate the transformation of bp’s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the GBS centre will drive cutting-edge digital solutions and agile ways of working. Helpdesk Lead is expected to act as technical expert for SAP/Coupa and Salesforce by trouble shooting and provide problem resolutions for purchasing activity. The role supports delivery of BP business and functional strategies by driving efficiency and effectiveness across end-to-end FBT Procurement and Group Source to Pay (S2P) process ownership. The role provides expertise in management of the S2P Global Process Design Standards. As a key member of the Agile Squad’s, this role is highly collaborative which will involve integrated process optimisation opportunities into product backlog/brainstorming sessions and will working closely with the Squad team and process execution team to form the correct solutions that will meet the different business needs. Support Squads to implement timely and disruptive improvements in existing processes delivering better value and experience Lead and manage the end-to-end Coupa Procurement team. Lead the successful transition of new processes, tools, and operational activities into BAU operations. Ensure seamless knowledge transfer, documentation review, SOP readiness, and process stabilization during transition phases. Partner with project teams, collaborators, and business users to drive smooth onboarding of new workflows and system enhancements. Identify transition risks, develop mitigation plans, and ensure minimal disruption to business operations. Supervise post-go-live performance and drive hypercare support until processes are fully stabilized. Establish governance and reporting mechanisms to supervise transition milestones, readiness, and operational performance. Champion change management initiatives and drive user adoption of new processes and technologies. Ensure SLA, productivity, quality, and customer satisfaction targets are consistently achieved. Act as the primary issue point for high-priority and sophisticated Coupa-related issues. Monitor team performance and ensure effective workload management. Inspire, coach, and partner with business partners and 3rd party vendors to deliver outcomes whilst ensuring an inclusive culture Resolve issues that are escalated by the team and oversee and monitor their performance. Ensure compliance to relevant policies that may differ from country to country whenever possible, failing which may result in a negative impact on bp Champion the use of GBS Procurement and Supplier Management processes and tools to ensure Operational Excellence and improve overall Business performance Accelerator Accountabilities Constantly scans for improvement opportunities and implements transformative solutions that solve our most challenging and complex problems. Experience leading process transitions, migrations, transformations, or large-scale operational change initiatives. Proven track record of managing process stabilization and hypercare activities following go-live implementations. Partner with Procurement, AP, Business Users, Vendor Master Data, IT, and Suppliers. Conduct governance meetings and operational reviews with stakeholders. Present operational metrics, risks, and improvement opportunities to leadership. Moves at a high pace while collaborating, managing risks, communicating, thinking globally and while demonstrating BP’s values, behaviours and mindsets. Continuously promotes Agile methodology through both adopting agile principles and actively championing agile at every opportunity. Thinks Digital Delivery first through apply deep digital expertise to problems, through understanding and promoting automation and through analysing data to create breakthrough solutions. Builds capability through inspiring teams to learn new skills, adopt new practices and seek growth opportunities. 4. Qualifications, Competencies & Mindset Essential Education & Experience Bachelor’s Degree in, Finance, Accounting (B.com) Strong hands-on experience with Coupa tool Procurement Platform Knowledge of SAP ECC / Ariba integration with Coupa. This role requires working exclusively in the night shift (US business hours – 6.30 PM to 3.30 AM) Minimum 8+ years of experience managing a client-service oriented function with experience in management of large corporate initiatives/projects, critical thinking, relationship management and processes Solid understanding of procurement and general accounting practices Proficient in PSCM applications including ARIBA, SAP and Salesforce, Coupa Direct process management experience including standard methodologies, driving innovation, continuous improvement, technologies, processes, procedures and tools Shared service centre experience is essential Experience of working cross culturally and in an international environment Ability to communicate and influence across different levels in the organisation Engaging and collaborative way of working Resilient and experienced in working in multi-faceted environment Mindsets Lead your success - Demonstrates leadership and is accountable for driving team performance; Inspires teams to evaluate and enhance delivery of business outcomes; Models safe and ethical work practices and a culture of visibility Think big - Actively seeks opportunities to transform and enhance processes and systems; Constantly seeks ways to transform, improve and innovate; Builds the skills and knowledge of the team and promotes a collaborative team environment Be curious - Encourages a culture of curiosity across teams; Ensures the delivery and improvement of digital solutions to benefit customers; Supports the team to try new technologies, fail and learn fast and implement solutions at pace Effortless customer experiences - Drives team to understand customer needs and deliver digital seamless self-service customer experiences Digital first - Keeps up-to-date with digital innovation and seeks digital solutions for problems, Encourages the team to deliver creative digital solutions Key Competencies Operational Excellence – Recognised as domain expert for business process development, provides ongoing consultancy/coaching across the organisation and shares standard process and lessons learned Risk Management - Leads the identification of risk, interconnectivities between different risks and identification of new risk mitigation measures. Identifies major supply chain risks and takes appropriate remedial action in a timely manner through organisational channels in instances of non-compliance Problem Solving - Proactively prioritise/anticipate problems, devise solutions, facilitate on board and guide implementation of corrective and/or preventive actions for sophisticated issue Analytical Thinking - Applies analytical techniques to solve complex problems. Identifies, evaluates and makes clear recommendations based on analysis Innovation – Proactively researches, imports and applies innovations or current trends in the industry into new concepts or ideas. Brings together the creative ideas into a systematic approach or solution, seeking better solutions for new requirements Digital Fluency - Acts as a digital champion for the business by adopting and advocating the deployment of new devices, applications, software tools and services Why join our team? At bp, we provide the following environment & benefits to you: Life & health insurance, medical care package Flexible working schedule Opportunity to build up long term career path and develop your skills with wide range of learning options Family friendly workplace e.g.: parental leave, bereavement and compassionate leave Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program Possibility to join our social communities and networks If this role attracts you, apply now! A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued! Possibility to join our social communities and networks - Learning opportunities and other development opportunities to craft your career path. Life and health insurance, medical care package and many other benefits. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Travel Requirement No travel is expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Analytical Thinking, Business process improvement, Collaboration, Creativity and Innovation, Curiosity, Customer experience, Decision Making, Internal control and compliance, Problem Solving, Resilience, Thought Leadership, Trading knowledge . Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.